Description

At Labconco, we design and manufacture innovative laboratory equipment used by researchers, healthcare professionals, and scientists around the world.  

We are seeking a motivated IT / Tech Support Intern to join our team and gain hands-on experience supporting technology used across office and manufacturing environments. This paid internship is ideal for students interested in IT support, infrastructure, and manufacturing technology systems available to work about 10-20 hours a week. 

What You’ll Do 

Technical Support 

• Provide first-level IT support for employees experiencing hardware, software, or connectivity issues. 
• Troubleshoot and resolve problems with desktops, laptops, printers, and mobile devices. 
• Assist with user account setup, password resets, and access requests. 

Systems & Infrastructure 

• Help maintain Windows workstations, internal networks, and shared systems. 
• Assist with software installations, patches, and system updates. 
• Support cybersecurity best practices including antivirus monitoring and device security. 

Manufacturing & Operational Technology 

• Support computers and devices used on the production floor. 
• Assist with troubleshooting barcode scanners, label printers, and production workstations. 
• Work with operations teams to ensure technology supporting manufacturing processes runs smoothly. 

IT Asset & Equipment Management 

• Configure and deploy new computers and equipment for employees. 
• Track IT inventory and maintain asset records. 
• Assist with workstation setup, cabling, and hardware upgrades. 

Documentation 

• Document technical procedures and solutions for recurring issues. 
• Help create simple user guides for employees. 
• Maintain records of system configurations and IT processes. 

Requirements

 Qualifications Required 

• Currently pursuing a degree in Information Technology, Computer Science, MIS, or a related field 
• Basic knowledge of Windows operating systems and computer hardware 
• Strong problem-solving and troubleshooting skills 
• Good communication skills and ability to assist non-technical users 
• Interest in learning about IT systems in a manufacturing environment 
• Available to work on-site at our Kansas City Headquarters about 15 hours a week between January and April.

Preferred 

• Familiarity with networking basics (TCP/IP, routers, switches) 
• Experience with Microsoft 365 
• Exposure to ERP or manufacturing systems 
• Basic scripting knowledge (PowerShell or Python) 

What You’ll Gain 

• Real-world IT troubleshooting experience 
• Exposure to technology used in manufacturing and engineering environments 
• Hands-on experience with networking, hardware deployment, and system administration 
• Mentorship from experienced IT professionals 

Why Join Labconco? 

• Work for a respected U.S. manufacturer supporting scientific discovery worldwide 
• Gain experience supporting both office IT and production technology 
• Collaborative and supportive team environment 

Labconco is an equal opportunity employer.