Administrative Fellow – Healthcare Operations

Location: South Lyon, MI
Employment Type: Full-Time, Paid Fellowship
Fellowship Term: 12 Months
Department: Operations
Role Type: Administrative Fellowship
Reports To: Operations / Practice Leadership

About EPIC Health

EPIC Health is a growing, multi-state healthcare organization focused on delivering accessible, high-quality, patient-centered care. Our organization brings together medical practices, operational services, technology, and shared resources to support providers, employees, and patients across multiple markets.

As EPIC Health continues to grow, we are looking for an Administrative Fellow who is interested in developing a career in healthcare administration, practice management, and healthcare operations.

This paid, 12-month fellowship provides hands-on exposure to the day-to-day management of healthcare operations while giving the Fellow opportunities to work on meaningful projects, analyze performance, improve workflows, and learn directly from experienced operational leaders.

Position Summary

The Administrative Fellow will participate in a structured, hands-on development experience designed to prepare the individual for future leadership roles within healthcare operations.

The Fellow will work closely with Practice Managers, District and Operations leadership, and cross-functional teams to gain exposure to clinic operations, financial and operational performance, staffing, patient experience, quality, process improvement, provider operations, and strategic initiatives.

This is not a purely observational fellowship. The Fellow will be expected to learn by doing, take ownership of assigned projects, analyze data, identify opportunities for improvement, and contribute to the day-to-day success of EPIC Health operations.

The fellowship is intended to provide a strong foundation for future opportunities in Practice Management, Operations Management, District Management, or other healthcare leadership roles.

What You'll Do

Healthcare Operations & Practice Management

• Gain hands-on exposure to the daily operations of outpatient healthcare practices.
• Work alongside Practice Managers and operational leaders to understand staffing, scheduling, patient flow, workflows, and clinic performance.
• Learn how operational decisions affect patient experience, provider productivity, financial performance, quality, and access.
• Assist with identifying operational challenges and developing practical solutions.
• Participate in the implementation and standardization of operational processes across practices.

Performance & Data Analysis

• Monitor and analyze operational and clinical performance metrics and KPIs.
• Assist leadership with identifying trends, performance gaps, and opportunities for improvement.
• Support the development and tracking of action plans.
• Analyze productivity, patient volume, access, staffing, quality, revenue, and other relevant operational data.
• Translate data into practical recommendations for operational leadership.

Process Improvement & Project Management

• Participate in process improvement initiatives designed to improve efficiency, quality, patient experience, and team performance.
• Assist with developing and implementing standardized workflows, procedures, and best practices.
• Take ownership of assigned operational projects from planning through implementation.
• Support new initiatives, service-line development, technology implementations, and organizational change projects.
• Help document processes and identify opportunities for automation, efficiency, and scalability.

Leadership & Team Development

• Work alongside Practice Managers and other leaders to learn effective team leadership and performance management.
• Participate in staff meetings, leadership meetings, and operational discussions.
• Assist with employee onboarding, training, engagement, and retention initiatives.
• Learn how leaders establish expectations, provide coaching, address performance concerns, and build accountable teams.
• Develop practical leadership and communication skills through hands-on experience.

Provider & Clinical Operations

• Develop an understanding of the relationship between clinical operations and business performance.
• Work collaboratively with physicians, APPs, nurses, medical assistants, and other clinical team members.
• Assist with identifying opportunities to improve provider workflows, patient access, and care delivery.
• Learn how operational leaders support providers while maintaining quality, compliance, and patient-centered care.

Cross-Functional & Strategic Initiatives

• Collaborate with teams including Operations, Clinical, Revenue Cycle, HR, Finance, IT, Marketing, and other corporate functions.
• Gain exposure to how different departments work together to support healthcare practices.
• Participate in organizational growth initiatives, new-location launches, and other strategic projects.
• Help develop solutions that can be standardized and scaled across multiple locations.
• Present findings, recommendations, and project updates to leadership.

Fellowship Development

Throughout the 12-month fellowship, the Administrative Fellow will receive exposure to key areas of healthcare administration, including:

• Practice management
• Healthcare operations
• Financial and operational performance
• KPI and dashboard management
• Staffing and workforce management
• Patient experience and access
• Provider operations
• Quality and compliance
• Revenue cycle fundamentals
• Process improvement
• Project management
• Technology and workflow optimization
• Change management
• Strategic planning
• Multi-site healthcare operations

The Fellow will progressively take on greater responsibility and independence as their knowledge, skills, and understanding of healthcare operations develop.

What You Bring

• Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or a related field, preferably completed within the last two years or currently completing the program.
• Strong interest in healthcare administration, operations, and leadership.
• Strong analytical and problem-solving skills.
• Ability to work with data, identify trends, and develop actionable recommendations.
• Strong communication, organization, and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Demonstrated initiative, accountability, and willingness to learn.
• Strong proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Ability to work effectively with both clinical and administrative teams.
• Healthcare experience, internship, residency, or previous administrative experience is preferred but not required.

Ideal Candidate

The ideal candidate is curious, analytical, hands-on, and interested in building a long-term career in healthcare operations.

You are someone who wants to understand not only how a healthcare practice operates, but why it operates the way it does—and how it can operate better.

You are comfortable working with data, asking questions, working directly with teams, and taking ownership of projects. You are adaptable and willing to work across different areas of the organization to gain a broad understanding of healthcare operations.

Most importantly, you are looking for an opportunity to develop into a healthcare leader rather than simply complete a short-term fellowship.

What We Offer

• Paid 12-month administrative fellowship
• Competitive compensation
• Hands-on healthcare administration and operations experience
• Direct exposure to experienced operational and clinical leaders
• Opportunities to lead meaningful projects and process improvements
• Cross-functional experience across multiple areas of healthcare operations
• Professional development and mentorship
• Exposure to a growing, multi-state healthcare organization
• Opportunity for future career growth within EPIC Health
• Collaborative, mission-driven work environment

Career Growth

The Administrative Fellowship is designed to create a strong pipeline for future healthcare operations leaders.

Successful Fellows may have opportunities to transition into roles such as:

• Practice Manager
• Operations Manager
• District Manager
• Project or Implementation Manager
• Other healthcare operations and administrative leadership positions

Career progression will depend on organizational needs, performance, experience, and demonstrated leadership capabilities.

Employment Requirements

Employment is contingent upon successful completion of applicable background checks, employment and education verification, and other pre-employment requirements.

EPIC Health is an equal opportunity employer.