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Bilingual Automotive Guest Loyalty Specialist

Sonic Automotive

Posted 4 days ago

Full Time

Orlando, Florida

In Person

Smart Summary

Responsibilities

Manage the guest experience after vehicle sales by responding to concerns, handling calls and emails, scheduling appointments, and keeping guests informed throughout the process. Coordinate with sales and reconditioning teams to ensure timely repairs that meet company standards and guest expectations, while supporting guest satisfaction and positive reviews.

Qualifications

You have demonstrated customer service skills and experience in problem resolution. You are willing to learn, take ownership, and communicate effectively with guests and team members to ensure satisfaction.

Must Have Skills for ATS

NPS

Job Description

Company Description

EchoPark Automotive is one of the fastest growing brands within the automotive industry.  We are building a business based on doing things the right way.  From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.  We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our new dealership opening in Orlando, FL.  The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.

What You'll Do:

  • Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
  • At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
  • Answer and return all guest phone calls and emails in a timely, friendly manner.
  • Communicate with sales and recon departments.
  • Schedule appointments.
  • Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
  • Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
  • Ensure repairs have met company standards and guest expectations.
  • Work to create an outstanding culture of communication with the guest and team.

What We’re Looking For:   

  • Demonstrated customer service and attention to detail   
  • Experience in problem resolution 
  • Be transparent  
  • Take the high road  
  • Willingness to learn  
  • Take ownership   
  • Celebrate small successes   

What We Offer:   

  • $48k salary base with monthly bonus opportunities  
  • Health, Dental and Vision Insurance    
  • 401k with a 4% company match  
  • Paid vacation   
  • Access to leadership and personal development programs   
  • Casual dress    

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • SHL Package: N/A
  • Dealership: 857 - Orlando

    • Sonic Automotive

    For more than 60 years, Sonic Automotive has pursued a single purpose: to deliver an experience for our guests and our teammates that fulfills dreams, enriches lives, and delivers happiness. We don't simply sell and service vehicles. We help people pursue their dreams, whether it's a guest purchasing their first vehicle, a family creating lifelong memories, or a teammate building a meaningful career. Founded in 1966 by Bruton Smith, the company has grown into a Fortune 300 company under the leadership of Chairman and CEO David B. Smith. Today, more than 11,000 teammates bring the company's purpose to life across a nationwide network of 174 automotive and powersports franchises in 146 locations in 90 cities and 20 states. We are proud to represent 24 automotive and 15 powersports brands and have helped more than 7 million guests purchase vehicles, delivered over 40 million service experiences, and earned more than 1 million 5-star reviews by consistently putting people first. At Sonic Automotive, we believe trust isn't claimed — it's earned through transparency, consistency, integrity, and genuine care. That's why we were the only automotive and powersports retailer recognized by Newsweek as one of America's Most Trustworthy Companies in 2026. As the automotive and powersports industries continue to evolve, our mission remains constant: to innovate, lead with integrity, and create exceptional experiences that inspire confidence, build lifelong relationships, and positively impact every life we touch. Sonic Automotive. Driven By People. Inspired By Purpose.
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