Customer Experience Coordinator
Paramount Builders, Inc.
Customer Experience Coordinator
Paramount Builders, Inc.
Posted 3 days ago
Full Time
Roanoke, Virginia
In Person
Smart Summary
Responsibilities
The Customer Experience Coordinator will manage project scheduling, communicate with customers and internal teams, and ensure smooth daily office operations. They are also responsible for processing payments and maintaining accurate project documentation.
Qualifications
You have at least one year of experience in customer service, scheduling, or administrative roles, coupled with excellent communication and organizational skills. You are comfortable with basic computer and Microsoft Office skills and possess a positive, solutions-focused attitude. A high school diploma or GED is required for this role.
Must Have Skills for ATS
Microsoft Office
Job Description
$20–$22/Hour | Weekly Pay | Full-Time | Benefits
Love Helping People & Staying Organized? Join Paramount Builders!
Are you a people person who enjoys staying busy, solving problems, and keeping everything running smoothly?
Paramount Builders is hiring a Customer Experience Coordinator to help homeowners enjoy a great experience from their first appointment through project completion!
You'll coordinate schedules, communicate with customers and internal teams, and help keep daily operations organized.
No construction experience needed — we'll train you!
What We Offer
Starting pay is $20–$22/hour based on experience and qualifications.
Health benefits after 30 days
401(k) with company match after 90 days
Holiday pay after 30 days
PTO with unlimited rollover of unused accrued hours
Paid training and career growth opportunities
Supportive team and fun company culture
What You'll Do
Provide friendly, professional customer service and project updates.
Schedule installations and measurement appointments.
Coordinate with customers, installers, technicians, sales teams, and managers.
Manage scheduling changes and help resolve customer concerns.
Process customer payments, checks, and deposits.
Maintain accurate project documentation and records.
Order office and sales supplies.
Support daily office operations and project completion.
What We're Looking For
1+ year of customer service, scheduling, or administrative experience
Excellent communication and interpersonal skills
Strong organization, multitasking, and attention to detail
Positive, professional, and solutions-focused attitude
Comfortable managing changing priorities
Basic computer and Microsoft Office skills
High school diploma or GED
Must be at least 18 years old
Customer service, hospitality, scheduling, dispatching, and administrative backgrounds are welcome!
No home improvement experience required.
Ready to Join Our Team?
If you love helping people, staying organized, and making things happen, we'd love to meet you!
Apply today and help Paramount Builders deliver a 5-star customer experience!
#PBHP
Paramount Builders, Inc.
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