Important Application Submission Information

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This is the first level of the non-Engineer degreed technical support role job classification. The Engineering Technologist I applies developing technical expertise to solve simple problems, and management skills to provide oversight of work in a specific area of developing expertise, with high direction and close supervision. Incumbents are expected to develop skills in their field of study, and the ability to work with some degree of independence. This role is responsible for enhancing and supporting real-time Critical Infrastructure Networks (CIN) that manage the Piedmont natural gas pipeline systems, including the main Gas Control System, SCADA front ends, Data Historians, and other related systems along with the Liquefied Natural Gas and Compressor Station assets, and the automation and control systems associated with them.

The Critical Infrastructure Networks is mission critical to the company’s operation as its primary purpose is to ensure adequate supply of gas is provided to all of our customers in a safe and compliant manner and to record, on a daily basis, gas usage by the largest industrial customers (60% of the total throughput is from these customers).This position requires a thorough understanding of all aspects of pipeline related systems (may include Measurement Systems, Compression and LNG automation and operations) and must be proficient in the operation and maintenance of hardware, software, and electronics as they apply to the equipment and devices that comprise the described systems. The work consists of analysis, design, coding, implementation, maintenance, and troubleshooting of these systems and their external interfaces. The incumbent is involved in all aspects of these systems from system design, project management, implementing system upgrades, establishing and maintaining standards in alliance with company and best practices in the area of administering these systems for security, disaster recovery, updates, testing, routine and preventive maintenance programs, and system support for troubleshooting and resolution on a 24-7 basis.

Responsibilities

• Support: 325 RTU sites, 260 Pressure Recording Devices and 1300 Large Volume Meter customer locations
• Provide off-hour on-call support on a rotating schedule (approx. 1 week every 2 months)
• Support control systems in four Liquefied Natural Gas Plants with 4BCF storage capacity, and 8 Compressor Stations comprising approximately 70,000 horsepower.
• Oversee the operations of the company SCADA and LVRMR Systems along with supporting all interfaces associated with connected electronic field equipment remote workstations, company servers and the mainframe.
• Configure SCADA and field automation equipment in accordance with company, industry and regulatory standards and/or contractual requirements while meeting customer needs.
• Oversee the operations of the Compression and LNG HMI and Automation Control Systems along with supporting all interfaces associated with connected electronic field equipment remote workstations, company servers and the mainframe.
• Configure HMI and field automation equipment in accordance with company, industry and regulatory standards and/or contractual requirements while meeting customer needs
• Provide first level of engineering support for SCADA system operations including design, migration planning, database configuration, data base integrity, network and system security, disaster recovery system functionality, display building, field device protocol testing and maintenance, and GMAS support.
• Provide data analysis, screen development, backend objects and scripts, data mapping, tag naming, tag aliasing, security, alarming, database updates, point to point checkout and documentation.
• Produce and maintain specification documents, customer change requests, operation, and maintenance manuals.
• Produce written documentation of work product, including design notes, module interface details, data tables, flow charts and user guides.
• Perform research and maintain knowledge of current and emerging computer security threats.
• Provide technical support to system users – Gas Control, Field Measurement, Engineering, Gas Services, Resource Center Operations, Modeling, Compression, LNG, etc.
• Troubleshoot and keep SCADA systems running at optimum level, maximizing systems uptime.
• Work closely with IT Security Group to stay current on cyber security best practices.
• Monitor system performance and participate in performance tuning activities.
• Develops positive working relationships to effectively coordinate work activities.
• Demonstrates effective oral and written communication skills.
• Applies technical expertise in the identification, analysis and resolution of problems in area of expertise,
• Ensures accomplishment of business goals and objectives through effective planning, organizing, estimating, scheduling, and monitoring of work activities,
• Applies beginner level knowledge in preparing thorough and accurate technical reports, correspondence, documentation, calculations and sketches,
• Conducts engineering and related studies,
• Strives to continually improve job-related, technical and professional knowledge, skills and performance,
• Develops positive working relationships to effectively coordinate work activities,
• Demonstrates effective verbal and written communication skills.
• Maintains accurate records and files.
• Supports the company's goals and represents the company positively and professionally
  

Required/Basic Qualifications

• Associates degree in Engineering Technology
• In lieu of Associates degree(s) listed above, High School/GED AND 2 year(s) related work experience

Additional Preferred Qualifications

• Experience in the utility industry.
• Understanding of basic principles of project management.

Working Conditions

• Some business units may require visits to field sites and/or plants

Specific Requirements

• Demonstrated ability to work with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
• Good written and oral communication skills.
• Either Associate Degree in Engineering or Engineering Technology with no experience, or 2+ years equivalent industry experience without a degree.

Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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