Job Description

The Inventory and Exceptions Admin focuses on executing various operations related to verification, inventory control processes, and procedures. Our Quality and Exceptions team monitors inventory across multiple sub-departments including Exceptions, Quality Assurance, and Part Systems. These employees have a natural sense of organization, enjoy process-driven work, and can handle paperwork in an accurate and timely manner.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Creates new and oversees existing work orders.
• Audits products, shipments, protection plans and work orders.
• Monitors, receives, tracks, and approves inventory transfers or adjustments.
• Disassembles units as needed to document or verify product information.
• Inputs proper identification data for SKUs, products, parts, and warranties.
• Documents findings and inputs data into proprietary tracking systems.
• Verifies warranty claims and documents damage to unit. Edits claims and changes entitlement to correct billing.
• Generates reports, provides documentation, and shares with leadership as requested.
• Researches escalated issues to diagnose and determine the proper solution.
• Reports concerns, issues, opportunities, and operational recommendations to location leadership.
• Provides guidance on inventory control processes through peer-to-peer coaching and training.

Department Specific

Exceptions

• Researches client devices received at Geek Squad City (GSC) that cannot be processed because their model number, serial number, entitlement, and/or brand do not match corresponding paperwork.
• Verifies correct ownership of devices and which entitlement or type of billing will be applied.

Parts Inventory

• Specializes in resolving parts inventory issues and the multiple systems used to reduce shrink.
• Disassembles and removes all client media and data storage devices after client exchange. Reassembles as required.

Quality Assurance Admin

• Monitors and evaluates inventory c

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.