Nintendo of America

About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/. 

SUMMARY:
Provides entry level support for international logistics and customs, coordinating ocean and air import shipments from booking through final delivery and container return. Works with freight forwarders, customs brokers carriers, transportation providers, and internal teams to maintain shipment visibility, resolve routine issues, and support timely, compliant delivery.

DESCRIPTION OF DUTIES

• Coordinates ocean and air import shipments from origin through final delivery following established supply chain processes.
• Works with freight forwarders, customs brokers, carriers, and trucking providers to coordinate and schedule on-time deliveries.
• Monitors and communicates shipment status updates to internal and external teams.
• Reviews and maintains shipping documentation, including commercial invoices, packing lists, bills of lading, and ISF documentation.
• Tracks shipment milestones and assists in resolving routine delays, holds, documentation issues, and delivery schedule adjustments working towards minimizing demurrage, detention, and other avoidable freight costs.
• Maintains accurate shipment trackers, records, and logistics databases.
• Reviews service-provider invoices for accuracy and routes them for approval.
• Assists with customs compliance activities by monitoring clearance status, maintaining required records, and coordinating routine issue resolution with customs brokers and internal stakeholders.
• Supports annual reviews of U.S. customs trade compliance programs, broker evaluations, internal processes, and procedure manuals.
• Assists with international export shipments as assigned.

SUMMARY OF REQUIREMENTS

• 1 year of foundational knowledge of supply chain, logistics, or import/export operations gained through education, training, internship, or work experience.
• 1 year experience working with frieght forwarders, customs brokers, carriers, or international air and ocean shipments.
• Analytical and critical-thinking skills, with the ability to use data to support recommendations.
• Strong written and verbal communication for working with internal teams, external service providers, and management.
• Proficiency in Microsoft 365 applications with the ability to analyze data, maintain records, and create reports.
• Ability to stay organized, prioritize, and achieve results in a fast-paced environment.
• Detail-oriented, responsive, and willing to ask questions and seek guidance.
• Ability to learn new processes, retain information, and identify practical improvements.
• Undergraduate degree or equivalent combination of education, training, and related business experience.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in North Bend, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time. 

This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.