Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Marketing

Compensation Overview

The hourly salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual hourly rate for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$24.00 - $26.00

Target Openings

What Is the Opportunity?

Applicants must be authorized to work for any employer in the U.S. now and in the future. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

Applications for this posting will be reviewed on a rolling basis. We encourage you to apply as soon as possible.

The Enterprise Customer Experience (ECX) Intern Program aims to attract self-motivated individuals interested in market and experience research and technology. Interns will experience challenging work, gain business insights and network with various leadership and management levels.

The summer intern will support the ECX Operations team which serves as the end-to-end research engine that powers qualitative, quantitative and secondary research, self-service delivery and platform management across ECX. The team collaborates across research functions to enable actionable insights to inform business decisions, strategies, and market positioning, enabling growth and brand building.

This position will report to a manager within ECX Operations and will interact with portfolio and departmental leadership, as well as selected business partners.

What Will You Do?

The ECX Intern Program offers students a meaningful, hands-on opportunity to contribute to enterprise-wide customer experience initiatives. Interns gain exposure to active projects in digital feedback strategy, survey platform administration, and technical process implementation while building relationships with cross-functional partners and leadership across the organization. Working alongside the ECX Operations team, interns will have the chance to participate in a collaborative environment designed to develop both technical and professional skills. Opportunities to network with leadership and peer development program participants are woven throughout the experience.

Overall responsibilities:

Assist in the maintenance of experience management platform workflows and automated processes, including the identification and documentation of opportunities for simplification
Support the cleanup and modernization of technical infrastructure supporting feedback programs
Contribute to the technical implementation of digital feedback listening posts
Design and build a repeatable reporting process for digital experience listening statistics
Engage with enterprise-wide business partners to gain experience navigating complex stakeholder relationships and delivering creative solutions that meet diverse technical requirements

What Will Our Ideal Candidate Have?

Preferred Cumulative GPA of 3.0 or above
Rising seniors currently enrolled in Undergraduate or Graduate program with a focus on marketing, psychology, sociology, business, marketing, finance, or comparable discipline, graduate student in survey research or related field.
(Primary Research Only) Experience with SPSS (or similar); Qualtrics, or similar online survey platform, preferred.
Strong verbal and written communication skills.
Intermediate PowerPoint and Excel skills.
Detail-oriented and able to manage multiple projects during the same timeframe.
Having a learner mindset, curiosity, and the ability to think outside the box about the future is a plus.

What is a Must Have?

pursuing or Obtained a bachelor’s or master’s degree.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 170 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other. Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers. Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount. By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future. Please see our Social Media Guidelines: www.travelers.com/about-travelers/social-media/guidelines.

Research Operations - Marketing & Communications Intern