The Client & Customer Experience (C&CE) team is responsible for the servicing of Cigna customers across multiple lines of business, including US Medical, Pharmacy Benefits, and more. C&CE owns the delivery of exceptional client and customer experience while operating Cigna’s call centers effectively and efficiently for the business. The Business Analytics Intern will be responsible for supporting critical analytical work that impacts C&CE strategic priorities.

This role is part of a Business Analyst team that provides direct support to the C&CE organization, including driving strategic improvements in customer experience, redesigning the destination servicing experience, and supporting improvements in the associate experience through better capabilities and tools. During the internship, the associate will work closely with operational partners to deeply understand 1-2 assigned business case projects, develop analytical insights and build/share compelling presentations that positively influence future strategy.

What You Will Do:

• Develop 1-2 business cases that evaluate options and assess costs/benefits to guide prioritization decisions
• Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis
• Identify business opportunities using trend analysis and mining operational data for insights
• Distill work into crisp presentations that educate, inform, and inspire action

Role Components:

• Strategy – Influence action through data-driven analysis and business acumen. Identify and assess potential opportunities for change over the next 3-5 years.
• Business Judgment – Develop and use frameworks to scope and address ambiguous problems. Understand where the leverage is and focus problem-solving efforts to uncover insights that drive action.
• Analytics – Evaluate business opportunities and make strategic recommendations. Identify an effective method, perform data analysis, and develop recommendations that account for benefits, costs, risks, and alternatives.
• Data – Ground analysis in data as much as possible. Define needs, identify data sources, ensure data quality, and partner with data teams to complete analysis. Coding experience in a relevant language (e.g. SQL or Python) is a preference.
• Communications – Influence leaders across C&CE and our stakeholder teams. Distill complex analytical work into key insights, recommendations, and next steps.
• Teamwork – Partner across Operations, Tech, Finance, and business teams. Learn from supportive Analytics leaders and join an inclusive, empowering team where you can grow professionally and have fun!

Basic Qualifications

• Rising senior working towards a Bachelor’s degree (Business Analytics, Business, Economics, Math, Statistics or related field preferred)
• Strong communication (oral and written), presentation, and facilitation skills
• Ability to structure project plans and independently manage to deadlines
• Ability to partner across organizations and roles to influence and deliver work

Preferred Qualifications

• Advanced knowledge of data analysis and visualization tools (e.g. Excel, SQL, Tableau)
• Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
• Experience with building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling

Additional Information

• Location: This role is located at our Bloomfield, CT headquarters office.
• Housing: Summer housing is available for interns who live more than 50 miles from the Bloomfield, CT office.
• Work Authorization: One goal of this internship is to prepare and identify qualified candidates for roles with Cigna post-graduation. Therefore, this temporary internship is open only to individuals who are eligible for employment in the United States and who would not require visa support including H-1B, CPT/OPT/STEM, etc., now or in the future.
• Schedule: You must be available to work 40 hours per week for the duration of the internship beginning May 24, 2027.

Pre‑Employment Requirements: Selected candidates will be required to complete mandatory pre‑employment tasks approximately 45 days prior to the program start date. Completion of the drug test requires availability within the United States during this timeframe. 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.