Customer Service Associate I

Family Dollar

Posted 14 days ago

Full Time

Fresno, California

In Person

Smart Summary

Responsibilities

The Customer Service Associate is responsible for assisting customers, managing sales transactions, and maintaining store cleanliness. They also handle stock replenishment and ensure a safe, professional environment for all patrons.

Qualifications

You have previous customer service experience in a retail environment and possess strong organizational and communication skills. You are able to lift between 30 and 50 lbs and meet the demands of frequent walking, standing, and other physical tasks.

Must Have Skills for ATS

customer service

sales transactions

cash management

merchandise stocking

communication skills

organizational skills

problem-solving skills

decision-making skills

Job Description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: 
  • Assist customers with questions and recommendations 

  • Manage sales transactions while working assigned cash register 

  • Maintain security of cash and protect company assets 

  • Keep the store well-stocked, and recover merchandise 

  • Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards 

  • Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders 

  • Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable  

  • Other duties as assigned* 

Skills and Experience:  

  • High school diploma or equivalent is preferred 

  • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred  

  • Ability to follow instructions and interpret operational documents is required 

  • Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting 

  • Excellent customer service and relationship management skills are required 

  • Strong organizational and communication skills are required 

  • Strong problem-solving and decision-making skills are required 

Perks and Benefits: 
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:  

  • Employee Assistance Program  

  • Retirement plans  

  • Educational Assistance  

  • And much more!  

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. 

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. 

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time1928 W. Olive Avenue,Fresno,California 9372830403Family Dollar

From:

16.9

To:

17

Family Dollar

When it comes to getting value for everyday items for the entire family in an easy to shop, neighborhood location, Family Dollar is the best place to go. One of the nation’s fastest growing retailers, Family Dollar offers a compelling assortment of merchandise for the whole family ranging from household cleaners to name brand foods, from health and beauty aids to toys, from apparel for every age to home fashions, all for everyday low prices. While shoppers can find many items at $1 or less, most items in the store are priced below $10, which makes shopping fun without stretching the family budget. As shoppers enter their neighborhood Family Dollar, they’ll find great values on the name brands they trust in a clean, well-organized store staffed with friendly team members who are members of the local community. The average size of a Family Dollar store is approximately 7,000 square feet, and most stores are operated in leased facilities. This relatively small footprint allows the Company to open new stores in rural areas and small town, as well as in large urban neighborhoods. Within these markets, the stores are located in shopping centers or as free-standing building and all are convenient to the Company’s customer base. Family Dollar offers a compelling mix of merchandise for the whole family. Ranging from an expanded assortment of refrigerated and frozen foods and health and beauty items to home décor and seasonal items, Family Dollar offers the lowest possible price, the name brand and quality private-brand merchandise customers need and use every day.
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