Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

We are seeking a highly engaging, detail-driven, and customer-focused professional to join our team as a Sales & Marketing Coordinator. This role is essential to the success of our Sales & Marketing department and has evolved far beyond traditional administrative tasks. The ideal candidate thrives in a fast-paced environment, demonstrates impeccable organization and communication skills, and brings energy, curiosity, and a passion for supporting both internal teams and our guests.

The Sales & Marketing Coordinator plays a key role in ensuring that sales operations run smoothly—from managing inquiries and supporting marketing initiatives to coordinating group reservations and maintaining accurate data across systems. This is a tremendous opportunity for a motivated individual looking to grow their career in hospitality while contributing to a dynamic, collaborative, and service-driven culture.

Essential Functions

• Serve as a welcoming, first point of contact by answering incoming calls, qualifying group and event inquiries, and assisting to schedule appointments or sales calls.
• Support the Sales Team by preparing contracts, proposals and cost estimates.
• Assist with the preparation of sales kits, collateral, and curated presentations that reflect our brand standards and storytelling.
• Manage thank-you communications and follow-up touches to help nurture client relationships and build long-term loyalty.
• Accurately enter and maintain group reservations in the property management system, ensuring all details and billing is correct, complete, and communicated to relevant departments.
• Update event actuals and booking information in Delphi following the completion of each program.
• Prepare reports, lead recaps, and departmental updates to support forecasting and planning efforts.
• Collaborate with the marketing team on initiatives such as social media content gathering, email campaigns, photography organization, and on-property activations (as needed).
• Maintain organized files, dashboards, and process workflows to help enhance team efficiency.
• Manage office supply inventories, ordering, and sales department resources to ensure the team is always equipped and presentation-ready.

What are we looking for?

Work Requirements

• A proactive, polished professional who enjoys engaging with people from around the world and creating meaningful, memorable interactions.
• Prior hospitality or customer-facing experience (hotel or resort experience strongly preferred).
• Strong organizational and multitasking skills, with a comfort level managing multiple priorities and deadlines.
• Tech-savvy mindset with the ability to learn new systems quickly (experience with Delphi, PMS systems, and Microsoft Office is a plus).
• A team-oriented spirit that supports colleagues personally and professionally, leads by example, and embodies warm, genuine hospitality.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.