Overview

A Business Analyst will work directly with more experienced Professional Services staff to enable business and operational success through the application of business analytics knowledge. As a Business Analyst, you will provide support on the analysis and documentation of processes, system requirements, and reporting needs. In addition, you will participate in and serve the Esri community with project, initiative, technology, and operation efforts.

Our Professional Services Division is the consulting and implementation arm of Esri. Staff are strategically partnered throughout the organization, providing significant connections among leadership, our staff, and the capabilities that drive our business practice. We break ground in new markets, push the technology envelope, and ultimately deliver transformational solutions to high profile clients worldwide. The Professional Services organization is comprised of nearly 760 talented business and technical professionals who strive every day to help our users be successful.

Esri has a Relocation Assistance Program and can provide support with relocating to the Redlands, CA area for this position.

Responsibilities

• Develop a limited scope of project charters, current state designs, define key inputs and outputs, and support the development of data dictionaries for process improvements and reporting efforts across the Professional Services division 
• Develop and maintain key relationships with Professional Services staff to improve and support business initiatives 
• Engage with project managers, technical advisors, technical experts, analysts, and business users within Professional Services to understand business requirements and information needs and deliver meaningful information products 
• Partner with experienced colleagues to design, develop, and deliver process, reporting, and system enhancements
• Support senior colleagues in requirements gathering efforts through interviews, workshops, document analysis, surveys, business process descriptions, use cases, and data analysis
• Develop and maintain regular weekly/monthly/quarterly/annual reporting at team and department levels 
• Support the continuous improvement of workflows and data visualization tools to ensure they drive business results, including dashboards, reports, and self-service reporting capabilities 

Requirements

• 1+ years of professional experience in a business analyst capacity supporting business intelligence 
• Ability to analyze and document complex business processes 
• Proven ability to deliver multiple, simultaneous projects, reports, and initiatives on time 
• With guidance from others, evaluate and translate business requirements and needs into meaningful and impactful solutions 
• Engage and build stable working relationships with Professional Services staff and stakeholders 
• Bachelor’s degree in Information Science, Management Information Systems, Data Analytics, or related field  

Recommended Qualifications

• Working knowledge of Salesforce, Tableau, SQL Server, SAP, Power BI, or similar analytical reporting tools 
• Experience working in a Professional Services organization 
• Master’s degree in Information Science, Management Information Systems, Data Analytics, or related field 

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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