Guest Service Associate

European Wax Center

Applications Closed

Posted 18 days ago

Full Time

Wyckoff, New Jersey

In Person

Smart Summary

Responsibilities

The Guest Service Associate is responsible for greeting guests, managing reservations, and providing a welcoming atmosphere. They also proactively educate guests on wax pass options, retail products, and prebooking to drive sales.

Qualifications

You have at least one year of related service or retail experience and strong interpersonal and communication skills. You are proficient with point-of-sale systems and computer technology, adaptable to different guest personalities, and committed to maintaining a clean and organized environment.

Must Have Skills for ATS

Sales

Point-of-sale systems

Computer technology

Job Description

Job DetailsLevel: EntryJob Location: NJ - Wyckoff - Wyckoff, NJ 07481Position Type: Part Time/Full TimeEducation Level: High SchoolSalary Range: $15.92 - $25.00 HourlyTravel Percentage: NoneJob Shift: Any - Monday through SundayJob Category: SalesPosition Summary Salary Range includes Base Hourly Rate plus Package Sales Commission As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable. This Team Member Must uphold the Artemis Wax Core Values: We are Team Players We Play to Win We Bring the Energy We are Committed Responsibilities: Essential Job Functions Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience. Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals. Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line. Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction. Maintain an organized and inviting front desk & lobby area, upholding the brand standards of cleanliness and hygiene. Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge. Participate in ongoing training and development to stay on top of brand knowledge and sales techniques. Work Environment Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors. Must be able to adapt to changes in activity frequently as the business requires. Most work performed indoors. Temperature is moderate and controlled. Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 50 lbs. occasionally Talking and hearing occur continuously in the process of communicating with clients, co-workers, and management. Receipt and Acknowledgements I acknowledge and understand that: Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions. Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.   Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Artemis Wax.QualificationsEducation / Experience / Qualifications One year of related service or retail experience. Strongly prefer previous sales experience. Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests. Can demonstrate proficiency in point-of-sale systems and computer technology. Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding communication skills. Commitment to maintaining a clean and organized work environment.

European Wax Center

European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services, with over 1,000 locations in the United States. What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the waxing services category. We’re backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.
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