Company Description

Where Culture, Care, and Art de Vivre Meet

At Sofitel New York, luxury is more than a standard—it’s a feeling.

Sofitel New York is seeking a highly organized and service-oriented Rooms Operations Manager to support the daily operations of the Housekeeping, Engineering, and Front Office departments. This position serves as a central point of communication, assisting with guest requests, administrative responsibilities, guest correspondence, lost and found management, interdepartmental coordination, and special projects to ensure a seamless guest experience and efficient hotel operations.

The ideal candidate is detail-oriented, proactive, and able to manage multiple priorities in a fast-paced luxury hospitality environment.

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow with the Company
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Sofitel New York is looking for a self-motivated, up and coming hospitality professional to join our dynamic sales and marketing team as a Marketing Coordinator. The Marketing Coordinator will support the Director of Sales and Marketing and Marketing Manager with all aspects related to the marketing process by being on property. This not a remote or hybrid position.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world! Exposure to all ACCOR Hotels Worldwide, enabling you for limitless growth.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities.
• Hourly Rate: $29.00 - 31.00

What you will be doing:

The Marketing Coordinator is responsible for assisting the Marketing Manager. Working as the primary liaison between the hotel and our group partners and planners, you will communicate professionally and respond via phone and emails in timely manner. Preparing VIP amenities, managing booking links, reservation changes and ensuring on time payment are key aspects of this position, along with greeting clients on site and ensuring overall success of their experience, along with the Sales Manager, is paramount. This position may also include supporting the Director of Sales and Marketing with general office administration, light marketing projects, vendor management, and preparation of purchase orders, corporate office requests and community partner communication, along with light support of the business travel team.

Creative & Graphic Assets Development

• Support the design, production, and execution of both digital and printed marketing collateral, including:
  • In-house brand materials, collateral, and property signage
  • Video signage and property displays
  • Promotional posters and flyers
  • Food & beverage menus
  • Visual assets for special activations and property events

Brand Standards Oversight: Ensure all printed and digital materials, guest communications, and property signage adhere strictly to brand guidelines and visual standards.

Social Media & Content Coordination

• Assist the external social media agency with content creation ideas, editorial planning, and prompt review of draft posts to ensure alignment with brand standards.
• Photo & Video Shoots Logistics: Assist with on-site coordination for photoshoots and video productions across property outlets and rooms.

Influencer & Partnership Management

• Coordinate influencer stays managing itineraries, stays, and on-property logistics to maximize brand exposure.

Web & Digital Platforms Maintenance

• Assist with regular updates and content management across brand and group web platforms, ensuring information, offers, and visual assets are accurate and up to date.

Qualifications

Candidate must possess a minimum of one year of hotel experience, with luxury hotel background preferred in primary market. Experience with Microsoft Outlook and Excel required and additional experience in Delphi, Opera and Cvent preferred. The ideal candidate will have a passion for customer service, demonstrates an outgoing, spirited personality with exceptional written and verbal communication skills and a desire to meet and exceed expectations.  Candidate must be organized and demonstrate team player attitude in assisting with additional projects or requests as needed.

Some schedule flexibility will be requested at high demand times, however this is a Monday – Friday position.

Front desk experience preferred.

Second language desirable.

Additional Information

Our Culture / Be ALL you are with ALL your Heart

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.

The hotel is unable to assist candidates in obtaining work authorization documents. 

Visa Requirements: Must be legally eligible to work in the United States.