Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

Location: New York, NY (Hybrid) – Must be able to work from the FIRST New York office and reside within the Tri-State area (NY, NJ, or CT).

Program Dates: This internship runs from September 21 through December 11 and requires 20–25 hours of availability per week.

What You Would Get To Do

The Digital Transformation Intern plays a key role in the innovation delivery lifecycle by focusing on the release phase and coordinating closely with business teams to transition new capabilities into active use. The role centers on validating, curating, and cataloging AI and digital assets—such as prompt libraries, custom assistant configurations, and emerging productivity tools. By ensuring internal AI guidance is well-structured, governed, and accessible, this position acts as a vital bridge between delivery squads and business units, driving adoption and enhancing digital fluency across FIRST.

Essential Duties & Responsibilities 

• Coordinate with innovation owners and business teams to structure internal repositories, ensuring clear versioning and optimal searchability
• Curate practical supporting materials, such as how-to guides and tips, to help teams effectively use new capabilities.
• Share enablement resources directly with approved user groups to encourage workforce adoption and active tool usage.
• Support the curation, cataloging, and vetting of high-value digital assets, including custom assistant configurations and prompt libraries.
• Gather user feedback on resources and track adoption metrics to help iterate on the internal resource repository.
• Help translate complex technical concepts into clear, user-friendly communication materials and creative formats.

What We Are Looking For 

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. 

• Familiarity or interest in prompting techniques, AI tools, and custom assistant configurations
• Strong organizational skills with an interest in knowledge management, version control, or digital libraries
• Genuine interest in product management concepts, user adoption, and gathering feedback to improve tools
• Creative mindset with a focus on change management and helping colleagues learn new technologies

Benefits: Interns are not eligible for company benefits during the internship.

United States Residents: Bachelor's degree candidates (current students or graduates) are eligible for $20/hour, and Master's degree candidates (current students or graduates) are eligible for $25/hour.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.