Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Customer Success Consultant I

Are you an analytical problem-solver ready to jumpstart your career in technology consulting? Build, implement, and deploy custom business applications that reshape how corporations operate. Location: McLean/Tysons, VA | Work Model: On-site

About the Team

Appian Customer Success is obsessed with creating exceptional customer outcomes and driving high-velocity, mission-critical business impact. As the specialized elite consulting branch of Appian, we partner directly with our clients to transform their most ambitious ideas into reality. Joining this team guarantees access to the deep support, mentorship, and foundational growth required to rapidly elevate and evolve your career in corporate technology consulting.

The Opportunity

As an Associate Consultant, you are the catalyst that brings our technology to life. You won't just learn about digital transformation – you will build it. From implementing an organization's very first business process to scaling complex operations across an entire enterprise, you will construct modern applications that change the way corporations operate. This role places you on the fast track to becoming a subject matter expert in AI-Powered Process Automation and a trusted advisor to global business leaders.

What You’ll Do

• Deploy Process Solutions: Construct, implement, and deploy custom, process-centric business applications using Appian's leading low-code platform.
• Analyze & Architect: Evaluate client business strategies and operations to design high-impact technical solutions that solve complex workflow inefficiencies.
• Apply Design Thinking: Leverage modern design thinking methodologies to build rapid functional prototypes and map comprehensive end-to-end business models.
• Integrate Systems: Drive digital agility by combining vital process improvement disciplines, including enterprise application integration, business intelligence, and knowledge management.
• Collaborate and Deliver: Partner closely with cross-functional teams and client stakeholders, utilizing elite verbal and written communication skills to ensure seamless project delivery.

Required Qualifications

• Degree: Bachelor of Science or Master of Science degree in Engineering, Computer Science, Economics, Mathematics, or a related technical/analytical field.
• Technical Aptitude: A strong fundamental foundation of computer systems, structural programming logic, or a demonstrable passion for emerging software technologies.
• Analytical Mindset: Proven ability to break down complex business problems, interpret organizational strategies, and translate them into process workflows.
• Communication: Exceptional verbal and written communication skills suitable for professional client-facing environments.

Preferred Qualifications

• Foundational experience with relational databases (such as Oracle, SQL Server, PostgreSql, etc.).
• We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.

Tools and Resources 

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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