Medical Office Receptionist Float – Family Care Clinic – Full-Time, Days

Bring your passion to Texas Health so we are Better + Together

• Work location:  1280 South Main Street, Grapevine, TX  76051

• Work hours:  Full Time, 40 hours weekly, Monday – Friday, 7:30am – 5:00pm

  • Primary clinic hours are 7:30am-5:00pm; coverage at other clinics may require start times as early as 7:00am

• Travel:  75%25 to Colleyville, Flower Mound, and Coppell clinics as needed (mileage reimbursement provided)

Family Care Clinic highlights:

• Patient-focused Clinic

• Growth Opportunity within the Company

• Team environment

Here’s What You Need

• High School Diploma or equivalent (required)

• Six months Medical Office Experience in a Clinic (required) or

• Six months Customer Service experience in a Clinical Setting or Office Environment (required)

• Knowledge of insurance authorization/billing requirements

• Demonstrated strong customer service and communication skills

• Organizational and time management skills

• Proficient computer skills

• Knowledge of clinic procedures and regulatory requirements

• Possess a strong work ethic and a high level of professionalism

• A team player who handles multiple projects simultaneously in a fast paced environment

What You Will Do

• Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

• Conducts all functions associated with patient check-in and patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.

• Answers phone calls and directs them appropriately.

• Schedules and confirms appointments according to office guideline.

• Obtains accurate patient and verifies insurance information and prior authorization, collecting copays and deductible amounts.

• Copies/scans patient access related hard copy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

• Prepares charts for patient appointments making sure all necessary information is complete.

• Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.

• Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.

• Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.

• Performs other duties as assigned.

Additional perks of being a Texas Health employee

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.

• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.

• Strong Unit Based Council (UBC).

• A supportive, team environment with outstanding opportunities for growth.

Learn more about our culture, benefits, and recent awards.

Entity Highlights:

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.  

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. 

If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.   

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