Patient Access Associate
OSF HealthCare
Patient Access Associate
OSF HealthCare
Posted 10 days ago
Full Time
Urbana, Illinois
In Person
Smart Summary
Responsibilities
The Patient Access Associate is responsible for creating accurate medical records, including demographics and insurance coverage, for registered patients. They serve as the first point of contact to ensure patients understand their financial responsibilities and the services they are receiving.
Qualifications
You have a high school diploma or GED and at least one year of experience in an office clerical or customer service role. You should also possess working knowledge of Microsoft Office applications and basic website navigation. Strong problem-solving, conflict management, time management, and communication skills are essential for this position.
Must Have Skills for ATS
Microsoft Office
website navigation
CPT4
ICD9/10
HCPCS
medical terminology
Job Description
"Your life - our Mission"
OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.
Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.
Overview
This job is located in Urbana,IL
Monday- Friday 11pm-7:30am rotating weekends and holidays.
32 hours a week - 3rd shift
Training will be 4-5 weeks on day shift up to 40 hours. Monday - Friday with weeekend and Holiday rotation.
POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.
Qualifications
REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months
PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology
OSF HealthCare is an Equal Opportunity Employer.
OSF HealthCare
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