Job Overview

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Primary Care team at our Highland Park Clinic in St. Paul, MN. This is a 1.0 FTE (80 hours per two weeks pay period), benefits-eligible opening. Clinic Hours of Operation are Monday–Thursday: 7:00AM–6:00PM and Friday: 7:00AM–5:00PM.

Visit Facilitators are a valuable member of our care team and is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

Responsibilities

Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
Prepare exam rooms and stock supplies
Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required Qualifications

1 year of customer service experience
Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred Qualifications

Current nursing, medical, social work, psychology, or pharmacy student
Successful completion of, Nursing Assistant, Emergency Medical Technician, Heath Unit Coordinator program
Medical terminology
Epic Health Records
Telephonic customer experience
Previously worked in a healthcare setting

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Fairview Health Services is Minnesota’s choice for healthcare. We’re an industry-leading, award-winning, nonprofit offering a full network of healthcare services. Our broad network is designed to be ready for our patients’ every need, while delivering quality care with compassion. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies and benefit management services. We’re built on a tradition of compassionate care. This is our home, and our patients are our neighbors. We’re here to heal, we’re here for you. We are part of M Health Fairview, an expanded academic health system that represents a collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The partnership combines the university’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine. Together, we’re expanding access to world-class, patient-centered care through our 10 hospitals, 60 primary care clinics, specialty clinics, pharmacies, home care, hospice, and medical transportation service. Fairview also operates the Ebenezer senior living communities and offers Employer Solutions such as EAP and pharmacy benefit management. Search for jobs and apply at https://www.fairview.org/careers.

In Clinic Visit Facilitator- Primary Care Clinic

In Clinic Visit Facilitator- Primary Care Clinic

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