Trade Operations Analyst
Intercontinental Exchange Holdings, Inc.
Trade Operations Analyst
Intercontinental Exchange Holdings, Inc.
Posted 6 days ago
Full Time
Atlanta, Georgia
In Person
Smart Summary
Responsibilities
The analyst performs real-time surveillance of electronic trading activity and provides technical support and training to customers using proprietary trading systems. They are responsible for monitoring system health, resolving customer issues, and producing operational metrics reports.
Qualifications
You have a college degree or equivalent experience in a customer-focused role and possess strong communication and problem-solving skills. You should be familiar with commodity or financial markets, with prior exposure to futures markets being a plus. Working knowledge of Salesforce, ServiceNow, or MS Office is also expected.
Must Have Skills for ATS
Salesforce
ServiceNow
MS Office
futures markets
Job Description
Job Purpose
Intercontinental Exchange (ICE) Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.
ICE Trade Operations is part of a support organization that is responsible for the daily operations of multiple industry leading derivatives exchanges. The team provides first-line support for customers who use our proprietary trading systems and conduct real time trade surveillance of our futures markets. As the primary touchpoint for customers, we ensure they can quickly and efficiently support the trades and operations essential to their business.
The Trade Operations Analyst is the front line for our trading platform customers. The Trade Operations Analyst is well-versed in our products, markets, and operations, and is pivotal to ICE’s commitment to strong customer service, integrity, and transparency in the financial marketplaces.
Responsibilities
- Conduct real-time surveillance of electronic trading activity in ICE Futures products
- Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets
- Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues
- Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training
- Monitor the health and usage of our systems, escalating recurring or high-priority issues
- Produce operational reports to provide metrics and tracking of queries
Knowledge and Experience
- College degree or equivalent work experience in a customer-focused environment
- Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus
- Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask
- Strong communication skills with demonstrated interpersonal skills
- Team player, with commitment to service to our customers and their needs
- Working knowledge of at least one of Salesforce, ServiceNow, MS Office
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