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The hourly rate for this position is $18.00/hour This is an Hourly position.

Overview

This internship will be a temporary summer position lasting approximately 10 weeks.

The incumbent will be offered a hybrid work schedule that includes both on-site and remote work opportunities. This arrangement is subject to modification at any time based on business needs and management discretion.

POSITION SUMMARY: The Digital Experience Intern will support the Digital Experience team through project coordination, communication support, onboarding review, workflow documentation, and operational initiatives related to digital engagement and patient access. This internship provides hands-on exposure to healthcare digital operations, patient engagement strategies, and healthcare technology workflows while supporting OSF HealthCare operational goals.

The internship is designed to provide meaningful professional development experience while supporting OSF workforce pipeline initiatives and leadership development opportunities within Digital Experience.

1. Operational & Project Support

• Assist with MyOSF engagement and digital experience initiatives.
• Support operational workflow reviews and process improvement efforts.
• Assist with project coordination, task tracking, and follow-up activities.
• Organize reports, spreadsheets, presentations, and project documentation.
• Assist with reporting and data organization activities.

2. Communication & Marketing Support

• Support communication updates and digital engagement efforts.
• Assist with development and review of onboarding and educational materials.
• Help maintain workflow documentation and training resources.
• Assist with internal communication and marketing support act

3. Administrative Functions 

• Schedule meetings and assist with coordination of team activities.
• Prepare meeting agendas, notes, and follow-up documentation.
• Organize electronic files and maintain document accuracy.
• Respond professionally to internal inquiries and requests

4. Professional Development and Team Participation 

• Participate in team meetings and operational discussions.
• Gain exposure to healthcare digital operations and patient access workflows.
• Collaborate with Digital Experience leaders and team members on assigned initiatives.
• Complete additional duties as assigned in support of operational and organizational goals.

Qualifications

REQUIRED QUALIFICATIONS:

• Current student attending a college/university undergraduate/graduate program with a focus in healthcare administration, business, communications, marketing, information systems, healthcare operations, or related field.
• Excellent interpersonal skills, with the ability to interact effectively with individuals at all levels within the organization. 
• Proven ability to multi-task, manage multiple projects simultaneously, and maintain a high level of attention to detail.

PREFERRED QUALIFICATIONS: 

• Interest in healthcare operations, digital engagement, patient experience, or healthcare technology.
• Prior experience in customer service, administrative support, communications, or project coordination.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams).
• Strong organizational and problem-solving skills.

OSF HealthCare is an Equal Opportunity Employer.