Who We Are

We are a long-established benefits organization that works with union members, associations, and member-based groups across North America and internationally. For more than 60 years, we have helped working families access supplemental and permanent benefit programs designed to provide added security and long-term protection.

Our focus is on delivering clear information, professional guidance, and dependable support to members who are looking to better understand the options available to them.

About the Role

This is a people-focused position built around communication, service, and relationship-building. You will connect with members who have requested information, schedule appointments, and guide them through available benefit programs in a clear, professional, and supportive way.

Responsibilities

• Handle inbound and outbound calls with members
• Schedule and conduct member appointments
• Present benefit information by phone or virtual meeting
• Answer questions and provide clear guidance
• Assist with digital forms, applications, and documentation
• Maintain accurate records and follow quality standards
• Participate in ongoing training, mentorship, and leadership development

Qualifications

• Strong verbal communication skills
• Positive, professional, and energetic attitude
• Comfortable building rapport with individuals and families
• Confident speaking with people by phone or video
• Customer service, sales, or client support experience is an asset
• Able to work well independently and with a team
• Organized, reliable, and comfortable using basic digital tools
• Legally authorized to work in the United States or Canada

What We Offer

• Full benefits package
• 100% remote work opportunity
• Flexible scheduling options
• Weekly compensation
• Monthly performance-based bonuses
• Ongoing training and leadership development
• Supportive team environment
• Opportunity to qualify for annual company convention trips to destinations such as the Bahamas, Cancun, Las Vegas, and more