Administrative Assistant

D

Drans Heating & AC LLC

Posted 3 months ago

Full Time

Newport News, Virginia

In Person

Smart Summary

Responsibilities

The role involves managing phone calls, emails, and scheduling to ensure smooth office operations. The administrator will support the team and provide high-quality service to ensure customers feel like VIPs.

Qualifications

You are a ridiculously organized and communicative individual who can multitask effectively and genuinely enjoys helping people. Your positive, dependable, and quick-thinking nature allows you to stay calm in hectic situations and turn problems into handled solutions.

Must Have Skills for ATS

Customer Service

Scheduling

Data Entry

Microsoft Office

Communication

Job Description

Benefits:
  • 401(k)
  • Employee discounts
  • Health insurance
  • Paid time off
  • Company parties
  • Competitive salary
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Training & development
  • Tuition assistance

NOW HIRING: Customer Service Administrator Extraordinaire

(AKA: The Human Version of “Everything Is Under Control”)

Do you possess the magical ability to answer phones without sounding dead inside?
Can you juggle schedules, solve problems, calm chaos, and still remember where you left your coffee?
Do people describe you as “organized,” “friendly,” and “honestly kind of terrifyingly efficient”?

If so… we may have found our person.

Who We Are:

We’re a fast-moving, fun-loving company full of great people, busy days, and approximately 47 things happening at once. We need a PHENOMENAL Customer Service Administrator who can keep things running smoothly while making customers feel like absolute VIPs.

Basically, we need the glue. The quarterback. The air traffic controller. The office superhero.

No pressure. 😅

What You’ll Actually Do:

  • Answer calls, emails, and messages like the professional wizard you are
  • Schedule appointments and keep calendars from bursting into flames
  • Help customers with questions, updates, and occasional mild panic
  • Keep records organized and accurate
  • Support the team so everyone stays on track
  • Turn “problems” into “handled it”
  • Make customers say things like:
    “WOW, that was the best service I’ve ever had.”
What Makes You Perfect for This Role:

✔ You’re ridiculously organized
✔ You communicate like a pro
✔ You can multitask without entering another dimension
✔ You genuinely enjoy helping people
✔ You’re positive, dependable, and quick on your feet
✔ You know how to stay calm when things get hectic
✔ Bonus points if you’ve mastered the art of smiling while answering the phone

What You Get:

✨ Competitive pay
✨ Great team culture
✨ Supportive leadership
✨ Paid time off
✨ Opportunities to grow
✨ The satisfaction of being the person everyone secretly depends on

Important Notes:

  • If you thrive in chaos but create order… apply.
  • If you color-code your calendar for fun… definitely apply.
  • If your friends ask you to organize their lives… we should talk immediately.
Ready to Become Everyone’s Favorite Person?

Send us your resume to customerservice@dranshvac.com and try to include a quick note about why you’d crush this role!! We look forward to meeting you!


D

Drans Heating & AC LLC

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