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Guest Services - Front Desk Agent - Residence Inn, North Conway, NH

Lafrance Hospitality

Posted 2 months ago

Full Time

Fryeburg, Maine

In Person

Smart Summary

Responsibilities

The Front Desk Agent is responsible for welcoming guests, managing check-ins and check-outs, and handling payments. They must also resolve guest issues and maintain professional communication via phone and in person.

Qualifications

You have excellent customer service skills and a professional, welcoming demeanor. You are reliable, detail-oriented, and can effectively manage guest check-ins/check-outs and resolve issues. Prior hotel experience is a plus, but not required.

Must Have Skills for ATS

Customer Service Experience

Hotel Experience

FOSSE

Job Description

Attention all aspiring hospitality professionals!

We are looking to add to our amazing team at the Residence Inn by Marriott in the breathtaking town of North Conway, New Hampshire. Come Join us as a Front Desk Agent!

Imagine yourself at the heart of a bustling hotel, where every day brings a new adventure and the chance to create unforgettable experiences for our guests. As a Front Desk Agent, you'll be the friendly face that welcomes visitors from near and far, ushering them into a world of comfort and exceptional service.

Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.

Responsibilities:

  • Maintain a warm, welcoming and professional demeanor while interacting with all guests.
  • Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
  • Answer the phone in a professional & helpful manner.
  • Follow procedures on posting charges and settling guest accounts.
  • Effectively address and resolve guest problems to increase guest satisfaction.
  • Be knowledgeable of emergency procedures and Hotel policies.
  • Practice punctuality for scheduled shifts.


Shifts: Flexible Schedule with AM & PM Shifts, Must have weekend availability

Job Types: Full -Time

Pay: $18 Per Hour

Keywords: Hotel, Hospitality, customer service, receptionist, administrative

  • Customer Service Experience
  • Hotel Experience is a plus but NOT required
  • Reliability
  • Attention to detail
  • FOSSE knowledge a plus but NOT required
  • Full Time Benefits: Health & Dental Ins., PTO, 401K Matching
  • Marriott Hotel Room Discounts
  • Company Wide Hotel Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training

Lafrance Hospitality

Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division. Our current hotels include Hilton, Marriott, IHG and Choice properties. With our team of esteemed professionals, depth of experience, proven strategies and commitment to providing an outstanding guest experience, Lafrance Hospitality provides a complete range of management services. Our small size affords our team the opportunity to focus on each hotel’s individual markets and needs, and apply our core principles; hiring, training and retaining the best team members, exceeding guest expectations, and maintaining streamlined, efficient operations. Lafrance Hospitality's corporate office consists of dedicated team members in all aspects of development and operations. Lafrance Hospitality has the ability to provide consulting and management services in all aspects of operations; finance, sales and marketing, development, daily operations and human resources. In addition, we provide distressed asset management and receivership services to ensure distressed assets run in a cost effective manner during the critical transition phase. Our hands on approach in daily operations have contributed to the success of each of our properties. Our vision is to be the PREMIER Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered, to deliver a QUALITY product with SENSATIONAL service to every guest, every time.
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