Bilingual Customer Service Agent – Optometry Practice
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Open Eyes Vision Center
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Bilingual Customer Service Agent – Optometry Practice
Open Eyes Vision Center
Posted 3 months ago
Full Time
Fort Worth, Texas
In Person
Smart Summary
Responsibilities
The agent will handle incoming calls in English and Spanish to schedule patient appointments and update system information. They are also responsible for guiding patients through services and benefits while maintaining accurate documentation.
Qualifications
You are a fluent bilingual (English/Spanish) customer service agent with a positive attitude and strong attention to detail. You excel at creating a warm, welcoming experience for patients, staying organized in a fast-paced environment, and accurately scheduling appointments.
Must Have Skills for ATS
English
Spanish
Job Description
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Schedule: Full-time
Location: In person
Requirement: Fluent in English and Spanish
We are looking for a bilingual (English/Spanish) Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.
What You’ll Do
- Answer incoming calls with professionalism and warmth in both English and Spanish
- Schedule and confirm patient appointments accurately
- Enter and update patient information in our system
- Help patients understand services, benefits, and next steps
- Support smooth communication between clinics and patients
- Maintain clear, accurate documentation of interactions
- Fluency in both English and Spanish (required)
- Outstanding customer service skills and a friendly phone presence
- Strong attention to detail and accuracy
- Positive, team-player mindset
- Organized and able to multitask in a busy environment
- Comfortable using computers and scheduling systems
- Medical office or call center experience preferred (not required)
Benefits
- 401(k) with matching
- Health, dental, and vision insurance
- Paid time off
- Training and ongoing support in a collaborative team environment
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Open Eyes Vision Center
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