Part-Time Call Center Customer Service Agent – Optometry Practice
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Open Eyes Vision Center
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Part-Time Call Center Customer Service Agent – Optometry Practice
Open Eyes Vision Center
Posted 3 months ago
Full Time
Fort Worth, Texas
In Person
Smart Summary
Responsibilities
The agent will handle incoming calls to schedule and confirm patient appointments while updating patient information in the system. They are also responsible for guiding patients through services and benefits to ensure smooth communication between clinics and patients.
Qualifications
You have outstanding customer service skills and a friendly phone presence, with a strong attention to detail and accuracy. You are comfortable using computers and scheduling systems, and possess a positive, team-player mindset, enabling you to multitask effectively in a busy environment.
Must Have Skills for ATS
scheduling systems
Job Description
- Bonus based on performance
- Training & development
Pay: $15.00–$16.00 per hour
Schedule: Part-time, 12–24 hours per week (Mondays required)
Location: In person
We are looking for a friendly, detail-oriented Call Center Customer Service Agent who brings a positive attitude, strong attention to detail, and a genuine passion for helping people. This part-time role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.
What You’ll Do
- Answer incoming calls with professionalism and warmth
- Schedule and confirm patient appointments accurately
- Enter and update patient information in our system
- Help patients understand services, benefits, and next steps
- Support smooth communication between clinics and patients
- Maintain clear, accurate documentation of interactions
- Outstanding customer service skills and a friendly phone presence
- Strong attention to detail and accuracy
- Positive, team-player mindset
- Organized and able to multitask in a busy environment
- Comfortable using computers and scheduling systems
- Medical office or call center experience preferred (not required)
- Bilingual skills are a plus
Benefits (Eligibility Based on Hours)
- 401(k) with matching
- Paid time off (where applicable)
- Supportive team environment with training provided
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Open Eyes Vision Center
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