Summary

The ideal candidate would have previous experience in a fast casual or coffee shop operation, with a base knowledge of operating POS, coffee equipment and food service. This individual must exhibit strong interpersonal skills, interact with both guests and associates and be able to maintain their composure and professionalism under pressure.

Essential Functions

Job duties include, although are not limited to:

• Greets guests in a courteous and friendly manner, promotes and documents orders. Makes and/or presents drinks using standard ingredient(s)/recipes and practicing prudent portion control. 
• Inputs orders into a register at the point of sale and creates a check for each guest, maintaining accountabilities for all beverages served. 
• Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all transactions. 
• Maintains proper and adequate set-up of the coffee bar on a daily basis. This includes requisitioning, stocking, and rotating all products needed. 
• Respond to guest complaints in a positive and tactful manner, negotiate a compromise and implement solution. 
• Locks up and stores all beverages, food and other equipment items, deposits cash drops, secures and balances bank and sign out/in keys.
• Attend mandatory meetings. 
• Perform general cleaning tasks to adhere to health and safety standards. 
• Keep work area clean and organized. 
• Complete other duties as assigned by supervisor/manager.
• Attends required meetings.
• Adheres to all company standards related to members, guests, and associates experience
• Follows all safety standards

Internal Relationships

Reports to culinary, stewarding and restaurant managers.

External Relationships

Has regular contact with guests in a luxurious professional manner.

Qualifications

• Must have basic knowledge of food and beverage preparation and service. 
• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. 
• Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. 
• Sufficient manual dexterity in hands to use a knife, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. 
• Ability to read, speak and understand the English language in order to communicate with guests and take orders. 
• Ability to remember, recite and promote the variety of menu items. 
• Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. 
• Ability to work and stand in a confined space for extended periods of time. 

Education/Experience Requirements

• High school graduate or equivalent preferred. 
• Guest relations/service experience preferred 
• Food Service Sanitation certification. CPR/1st Aid certification preferred. 

Physical Requirements

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.