IT HELP DESK ASSOCIATE
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Von Maur/Dry Goods
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IT HELP DESK ASSOCIATE
Von Maur/Dry Goods
Posted 2 months ago
Full Time
Davenport, Iowa
In Person
Smart Summary
Responsibilities
Provide primary end-user support for companywide systems, including PCs, POS terminals, and communication tools. Track all requests via help desk software and coordinate service calls with external vendors.
Qualifications
You have experience supporting PCs, operating systems, and various software and hardware, including POS terminals and printers. You are adept at utilizing help desk software to track requests and maintain phone system configurations. You are also responsible for creating and running special request queries, and you must be available to work various shifts.
Must Have Skills for ATS
PCs
operating systems
POS terminals
printers
help desk software
phone system
voicemail configurations
Job Description
As an Information Systems Help Desk Associate, you are the end user support for all Von Maur and Dry Goods systems. In this dynamic environment, you play an important role in being the primary point of contact for problems and requests companywide.
WHAT YOU’LL DO:
- Solve timely issues related to PCs, operating systems, software, POS terminals, telephones, pagers, printers, thin clients, and CRTs
- Utilize the help desk software to diligently track all requests
- Place service calls with appropriate vendors
- Maintain phone system and voicemail configurations for the company
- Creates and runs special request queries
- Be available to work day, evening, and weekend shifts, on-site in Davenport, IA
WHAT YOU CAN EXPECT:
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.
- Competitive wages
- Generous merchandise discount
- Comprehensive benefits
- 401(k) retirement plan
- Promote from within philosophy - creates endless career opportunities!
ABOUT US:
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.
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Von Maur/Dry Goods
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