SUMMARY: The Mascot interacts with resort/company guests to ensure they have memorable experiences during their visit. He/she is to organize and implement engaging individual and group interactions for a varying population of guests. The Mascot will be responsible for the care of the company-issued costume including the setup and breakdown.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

• Interacts with guests in a pleasant and engaging manner.
• Learn nonverbal cues to communicate with Activities Staff.
• Utilize Activity Associate to navigate through the resort/park.
• Use management support when necessary.
• Follow scheduled plans and events.
• Provides exceptional customer service.
• All other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: N/A

EDUCATION and/or EXPERIENCE: Level 3

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Level 3

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Level 2

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Level 3

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Tennessee Driver’s License or ability to obtain one within 30 days of employment

OTHER SKILLS AND ABILITIES 

• Mascot or theatrical performance experience preferred

QUALIFICATIONS:

• Strong leadership skills and ability to motivate people. 
• Requires good negotiation and listening skills.
• Efficiently handle multiple duties.
• Requires a good understanding of company policies and procedures. 
• Ability to handle stressful situations
• Good attendance and punctuality.
• Exhibits professionalism.
• Exhibits good grooming habits.
• Wears the proper uniform.
• Works efficiently.
• Follows all resort and departmental policies and standard operating procedures.
• Conducts themselves in a professional manner with a positive attitude.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Activities:

• Regularly stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk or hear.
• Occasionally sit, climb or balance, taste or smell.

Lifting Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly lift up to 10 pounds.
  • Occasionally lift up to 25 pounds.

Vision Requirements: Close Vision, Distance Vision, Peripheral Vision, Depth Perception, and Ability to adjust focus.

WORK ENVIRONMENT:

• Regularly work in wet or humid conditions (non-weather), and outdoor weather conditions.
• Frequently work in high, precarious places.
• Occasionally work near moving mechanical parts, in fumes or airborne particles.

Noise Levels: Loud