Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 13th year in a row (2014-2025)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.
 
 Credit Union West continuously looks for ways to improve employee satisfaction and experience.  In addition to high paying wages, Credit Union West also offers the following:  

• Full-time employees receive 100% paid health, dental & vision insurance
• Earn incentives up to 15%, depending on position
• 401K plan with employer matching funds up to 5%
• Profit Sharing
• Tuition reimbursement
• Gym membership reimbursement
• Paid time off for holidays, vacation, and sick days
• Credit Union West membership and discounts

Be part of our award-winning team!

POSITION SUMMARY 

Enhances the quality of life for our members by meeting or exceeding their service expectations. Provides high quality service, defined as ensuring prompt and accurate loan processing and fund disbursements while identifying and recommending additional member benefit needs in an inbound call center environment. Originates consumer and home equity loan applications for credit decisions. Responsible for preparing, and verifying loan documents, funding, and disbursing approved consumer loans. Produces and completes membership share accounts for new members. Delivers loan paperwork, distributes loans to branches, and coordinates loan related appointments and closings with branch personnel. Communicates with related team members and applicants to explain credit decisions and to obtain additional loan information and documentation. Prepares applications and presents loan requests to Loan Officers and Lending Managers for loan decisions. Multi tasks incoming calls, pipeline queue management, assigned duties and loan follow up.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES 

• Inbound Phone Center Member Service– Develop new relationships and maintain existing relationships - working with members throughout the loan life cycle. Reach out to lien holders, sellers, buyers, and others involved in loan transactions to ensure timely and accurate closing and settlement. Responsible for providing timely and accurate information, responses, and decisions to internal and external members. Resolves (or refers) requests and problems promptly and courteously. Answers member questions pertaining to promotions, loans, balances, and payoffs. Ensures that members’ requests and questions are promptly acknowledged and resolved. Maintains privacy of member account information. Ensures that the Credit Union’s quality reputation is maintained and projected. 

• Loan Production and Queue Management – Manage the life cycle of the loan while complying with all laws and regulations. Learn how to utilize credit underwriting techniques, loan policy, lending manuals, reference materials and available tools required forloan processing. Educate members on the terms and conditions of their loan to ensure a clear understanding. Interview members to analyze and discuss member’s overall financial position, credit, collateral evaluations and assist in all aspects of the lending process. Actively and consistently seeks qualified opportunities to increase loan volume. Prioritize work to achieve funding goals and maintain above average closing ratios. 

• Loan Add-On Product Sales and Cross Sales – Maintains a product knowledge level that supports a needs-based referral and selling program. Actively listen to members to identify needs and cross-sell accordingly. Deliver results related to individual and department sales goals as well as member expectations. Consistently present optional products such as Gap/DPW, mechanical breakdown protection, and debt cancellation. Provide financial solutions, based on member needs that meet their goals. Overcome objections and present appropriate solutions for member’s needs and enhance the quality and depth of member relationships and profitability. 

• Communication and Coordination – Keeps management informed of area activities and of any significant problems. Distributes loans to branches. Supports and assist personnel as needed. Attends and participates in meetings as required. Completes loan file maintenance and reports promptly and accurately. Completes assigned paperwork for Lending Managers, Loan Officers and Lien Filing Specialists. 

• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS 

EDUCATION: 

A high school diploma or G.E.D. 

EXPERIENCE: 

0-1 years of experience, preferably in a Credit Union or financial institution.