JOB SUMMARY:

The Medical Records Clerk Intern’s primary responsibility will be to submit records requests and retrieve medical records for risk adjustment and as needed for HEDIS projects. The records clerk monitors and documents record requests and retrievals in the chase report daily. The records clerk tracks all outbound requests and inbound responses, issues, and record collection. The medical records clerk reports to the risk adjustment supervisor and is an office-based position.

KEY RESPONSIBILITIES:

• Manage and track the outbound and inbound record requests
• Ensures the medical records are organized, accurate, and complete
• Ensuring compliance with records retention, destruction of physical records
• Focus on project workflows, utilizing EHR/EMR for the retrieval of medical records
• Fax record request and perform follow-up or check status on records requested. Includes updating the provider's fax and phone number
• Outbound records request and processing of inbound records for risk adjustment, QI, and HEDIS teams.
• Keeping the supervisor informed of problems or issues with record retrievals
• Scanning and processing of inbound records that come from the mail room
• Inbound record management by organizing records, combining records, and extracting records from the combined member records
• Access to the provider group(s) EHR/EMR systems, such as EPIC and Cerner, pulling and organizing records
• Responding to requests for records – inbound and outbound with provider groups
• Request and receive medical records for ad-hoc audit projects

QUALIFICATIONS:

• Effective communication and collaboration abilities
• Excellent problem-solving and critical thinking skills.
• High attention to detail
• Self-motivated
• Ability to maintain records and files
• Ability to maintain confidentiality
• Organizational skills and telephone etiquette skills
• Interpersonal and human relations skills
• Proficient with Adobe PDF, MS Word, and Excel

EDUCATION/EXPERIENCE:

• High school diploma or currently enrolled in high school (or equivalent education level). 
• Medical office experience preferred
• Knowledge of modern scan/fax and printer equipment
• Understanding administration processes

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin