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Customer Service Representative/ Office Assistant

MARVELOUS PLUMBING

Posted 4 months ago

Full Time

Buena Park, California

In Person

Smart Summary

Responsibilities

The role involves handling inbound calls and emails to identify customer needs and book appointments. The representative is responsible for documenting interactions and meeting personal and team quotas using provided scripts.

Qualifications

You have a high school diploma/GED and are comfortable using computers and customer management software. You possess excellent phone and verbal communication skills, with the ability to understand active listening techniques and work effectively under pressure while remaining highly organized.

Must Have Skills for ATS

customer management software

active listening techniques

Job Description

Benefits/Perks
  • Competitive Compensation
  • Career Growth Opportunities
Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities 
  • Receive requests,  inbound calls and emails 
  • Identify the reason for the customer’s call, collect relevant information, and book customers
  • Refer to premade scripts for a variety of customer service topics
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • Meet personal and team quotas
  • Attend trainings to maintain up-to-date skills and knowledge
Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively

MARVELOUS PLUMBING

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