Customer Service Representative – Collision Repair | Growth Opportunity
Port Orchard, WA | $19–$22/hr | Full-Time | No Weekends

Are you friendly, organized, and passionate about helping people? Do you enjoy fast-paced environments where no two days are the same? Join our growing collision repair team and become the first point of contact for customers during an important and often stressful time. 

Why You’ll Love Working With Us
• Competitive hourly pay: $19–$22/hr
• Full-time, stable Monday–Friday schedule
• No weekends
• Opportunities for career growth and advancement
• Supportive, team-focused culture
• Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, and paid time off and holidays

What You’ll Do
• Welcome customers and provide a professional, friendly first impression
• Guide customers through the repair process from drop-off to delivery
• Assist with vehicle check-ins, authorizations, and condition reports
• Communicate repair updates, timelines, insurance, and payment details
• Answer phones, schedule appointments, and support DRP assignments
• Create and manage repair orders and customer files
• Coordinate vehicle drop-offs and paperwork
• Maintain an organized and clean front office environment
• Support billing, invoices, and accounts receivable
• Collaborate with the production team to ensure a smooth customer experience
• Help wherever needed to keep the shop running efficiently

What We’re Looking For
• 1+ year of customer service experience preferred
• Strong communication, organization, and multitasking skills
• Positive, team-oriented attitude
• Comfortable working in a fast-paced environment
• Basic computer skills and ability to learn new systems
• Valid driver’s license and insurable driving record

If you enjoy helping people, working with a strong team, and want to grow your career in the automotive industry, we’d love to meet you. Apply today and take the next step with us!