Benefits:

• Health Insurance 
• Paid Time Off (PTO)
• Life Insurance 
• Disability Insurance 
• 401 (K)

Responsibilities: 

Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards.

 Physical Requirements:

Must be able to stand for long periods of time.

Job Functions:

• Completes daily duties and checklist to ensure the front desk operates smoothly.
• Assists guests with their requests in an appropriate manner.
• Handles guest’s complaints in a positive manner.
• Knows when to communicate guest complaints to the Supervisor/Manager on duty.
• Make decisions that benefit the hotel and the hotel guests.
• Understands and uses hotels policies and procedures for reservations, check in’s, checks outs, Concierge services, and any other guest interaction.
• Understands how a hotel and all the hotels departments operate.
• Is able to work with a variety of people without any problems.
• Is friendly and courteous towards guests and peers.
• Has a pleasant speaking voice.
• Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
• Is able to anticipate guest needs.
• Makes hotel reservations and notes special details.
• Takes incoming calls and transfers to other departments accordingly.
• Provides guests with accurate hotel facility information.
• Handles Concierge duties when the Concierge is not on duty.
• Gives proper pass on during shift change.
• Monitors hotel room key inventory. Ensures we get all keys back at check out.
• Maintain all front desk logs for back up purposes.
• Keeps front desk area cleaned and organized.
• Other duties as assigned

Job Requirements:

• Computer Skills
• Multi task and fast learner ability
• Flexible Schedule
• Detail Oriented

Conde Nast Traveler 2024 Readers' Choice Awards: No. 9 among the "Top 10 Hotels in Florida"

U.S. News & World Report 2024: Gold Badge: Best Hotels in West Palm Beach, #4

AAA Inspector’s Best of Housekeeping 2023, Top 25%

Smart Meetings’ Smart Stars Award: Best Boutique/Lifestyle Hotel, 2016 – 2023 

Convention South’s 2021 Readers’ Choice Award