Benefits:

Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development

Lead Management Specialist — USA Insulation of Central Kentucky Lexington, KY | Full-Time | In-Office | $17–$25/hr + Performance Bonus

What this job actually is:

Inbound leads come to us — homeowners who already want help with their insulation. Your job is to answer the phone and emails, have a real conversation, figure out if we're the right fit for them, and get them booked with one of our estimators. That's the core of it.

We'll train you on everything about what we do and how we do it. You don't need to know insulation. You need to be genuinely good with people and care whether the conversation goes well.

This is a Monday–Friday, in-office role based in Lexington. No nights, no weekends, no cold calling.

Day to day, you'll be:

Answering inbound calls and web leads from homeowners
Qualifying prospects and scheduling on-site estimates
Following up with leads who haven't booked yet
Keeping our CRM and job tracking system clean and up to date
Communicating any scheduling changes between customers and our field team

You're a strong fit if you:

Hold a warm, confident conversation and make people feel heard — not just processed
Follow through without being reminded
Are comfortable on a computer (we use basic CRM and scheduling tools — nothing complicated)
Want to actually grow within a company that will notice when you're good

What you get:

$17–$25/hr depending on experience
Performance bonuses tied to booking metrics
PTO and paid holidays
A small, tight team where your work matters and your name gets remembered

Why this job over the others:

We're locally owned. You'll know the owner. When you do something well, it gets noticed — not buried in a corporate org chart. We're growing, and the people who come in early and prove themselves have a path here.

If you're looking for somewhere to put your head down, actually be good at your job, and get rewarded for it — this is worth a conversation.

USA Insulation is a national franchise that specializes in premium wall insulation that's eco-friendly and ideal for retrofit applications. The company has insulated more than 140,000 homes nationwide. Established in 1977 and incorporated in 1985, USA Insulation has saved thousands of customers millions of dollars on their heating and air conditioning bills. The company is headquartered in Cleveland, Ohio with locations across the country. For your home to be comfortable, it needs efficient insulation in the attic, walls and floors. Not just a good HVAC system and effective windows. When these work as a system, your home will stay cool in the summer and warm in the winter. USA Premium Foam is a unique foam-in-place insulation that performs better than other retrofit insulation. The insulation is eco-friendly and the durable material works in any type of home. USA Premium Foam insulation makes installation a breeze, and the one-step retrofit process ensures your home's thermal envelope is tightly sealed. The benefits of USA Premium Injection Foam Insulation include: • Better home comfort • Energy savings • Lower utility bills • Outperforms other retrofit insulation • Is environmentally friendly • Installs in most exteriors • American-made

Customer Service Scheduling Coordinator

Customer Service Scheduling Coordinator

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