Benefits:

• 401(k)
• Employee discounts
• Paid time off

Job description:

Dental Receptionist wanted for busy Northern Dauphin county dental office. We are a family dental practice that treats patients of all ages. Our office provides high- tech care in a small town environment.

Candidates must be friendly and outgoing with good phone skills. We are re-locating our office from Millersburg, PA to Elizabethville, PA in July of 2023 and are expanding!

Basic computer knowledge necessary. Candidate must be willing to learn dental terminology and dental software.

Desired qualities: Bubbly personality, outgoing, good phone etiquette, Comfortable interacting with patients of all ages

Ability to self-manage responsibilities and work well with other office team members

Duties/ responsibilities:

Reception Management

Open and close dental office according to office protocol

Check the daily schedule for accuracy and provide schedule to dental team as appropriate

Answer and respond to telephone calls with professionalism

Review supplies for reception and provide order to business manager

Welcoming patients in a professional and cordial manner

Tracking patient appointments and recall in the dental software

Checking out patients following appointments

Processing credit card payments and care credit payments

Answering phones

Scheduling appointments

Submit dental insurance claims

Patient Management

Maintain a professional reception area/office (organize patient education materials and magazines, straighten up the facility, oversee cleaning service schedule and duties, etc.)

Greet and welcome patients and visitors to the practice

Check in patients according to office protocol, verifying and updating health information

Providing HIPAA Notice of Privacy Practices and documenting according to office policies and procedures

Manage recall and inactive patient system

Confirm upcoming appointments by telephone

Schedule patients for efficient use of doctor and staff time

Check patient back-up list to try to fill in cancellation and no-show appointment times

Collect payment from patients at time of treatment

Schedule follow-up appointments as directed

Records Management

Gather and accurately record dental, medical and insurance information from patients

See that records are stored securely and handled in compliance with legal requirements, including HIPAA regulations

Accurately file patient information

Arrange patient charts and radiographs for the next day’s appointments

Track cases and referrals to and from other doctors

Insurance

Keep patients’ insurance information up to date

Submit treatment plans for predetermination of benefits

Prepare claim forms for patients with dental insurance

Organize supporting materials for claim forms, such as radiographs or written narratives.

Mail claim forms from office

Post checks received each day

Correspondence

Sort, organize, and distribute mail

Prepare and send out new patient and referral thank-you letters

Prepare and send out correspondences

Office Participation

Be an active participant in team meetings

Perform other tasks as assigned by the dentist

Job Type: Full-time, Monday- Thursday

Job Type: Full-time

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• No weekends

Work Location: In person