The Full Time Evening Shift Leader (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Ability to work well individually and as part of a team.
Assist management with training new hires.
Clean equipment and areas of the facility.
Active enforcement of all Planet Fitness Policies.
Promote and sign up new members for PE@PF
Promote and sign up new members for Planet of Triumphs.

Qualifications/Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.

Company provides a full benefits package, including PTO, health insurance and 401K.

Core Development & Management (CDM) is a Planet Fitness franchisee based in Foxborough, MA. Our company is dedicated to empowering people to improve & spark the potential within every individual that works at CDM. CDM is one of the largest and fastest growing Planet Fitness Franchisee’s and currently owns and operates 87 Planet Fitness locations in New England and the Pacific Northwest. We are a portfolio company of SBJ Capital. At CDM our mission is to empower people to improve. We strive to foster an environment where everyone has the resources and support, they need to thrive. Through education, great communication, and community building, we are committed to empowering individuals to pursue their career passions. We encourage innovation while also promoting work-life balance, diversity and inclusion, and leading by example. We stand by our core values of community, opportunity, respect, and excellence. We strive to create a positive community for all, empowering all to create their path for success, respect all regardless of their background or experiences, and seek excellence in all we do for our community and business. Our vision is to create an environment where greatness can be achieved. CDM is a company where your potential will be energized, your career passions embraced, and your contributions valued. We believe we can create a positive community that fosters growth, opportunity, respect, and excellence together. Planet Fitness is the leader in the low-cost, high-value fitness segment and one of the largest and fastest growing brands within the fitness industry. Currently, Planet Fitness (NYSE: PLNT) touts over 2,600+ open locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia.

Full Time Evening Shift Leader 2:00 PM - 10:00 PM

Full Time Evening Shift Leader 2:00 PM - 10:00 PM

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