View All Jobs

Sign up

BDC Agent

Preston Ford

Posted 4 months ago

Full Time

Preston, Maryland

In Person

Smart Summary

Responsibilities

The BDC Agent is responsible for handling a high volume of inbound and outbound service calls to fill the department schedule. They work closely with the service team to manage capacity and ensure a high-quality customer experience.

Qualifications

You will be responsible for managing a high volume of inbound service calls and making outbound calls to fill the daily schedule. You must be comfortable overcoming objections, guiding conversations, and creating opportunities to set appointments while delivering a high-quality customer experience. Success in this role requires energy, focus, and the ability to manage multiple conversations under pressure.

Must Have Skills for ATS

Setting service appointments

Driving outbound activity

Overcoming objections

Managing multiple conversations

Job Description

Description

Job Description:

You are stepping into a role that directly impacts the success of our service department every single day. Every call you take and every appointment you set contributes to our team’s performance, our customer experience, and our long-term growth. 

· Handling a high volume of inbound service calls

· Making 30+ outbound calls to fill the schedule

· Working closely with the service team to manage capacity

· Overcoming objections and asking for the appointment on every opportunity

Requirements

  • Setting service appointments
  • Driving outbound activity
  • Supporting the service team Delivering a high-quality customer experience
  • Creating opportunities
  • Guiding conversations 
  • Owning the service schedule 
  • Staying focused and productive throughout the day
  • Managing multiple conversations at once
  • Bringing energy and urgency to every call
  • Being comfortable with repetition and structure
  • Handling pressure during busy periods

Preston Ford

Since 1975, the Preston Automotive Group has been proud to start from the Eastern Shore and has grown to serve customers nationwide, offering the very best in both sales and service. It all began for us with Ford, and we have grown to represent Hyundai, Mazda, Chrysler, Dodge, Jeep, Ram, Chevrolet, Lincoln, and Toyota, along with our wide variety of used cars, trucks, and SUVs. We continue to look for ways to better serve our communities and began Preston Cares to assist with our outreach. In 1984, the Frog was born and continues to be our mascot. We are proud to say that Preston Automotive Group is the Destination Dealership for Maryland, Delaware, and Virginia. Preston Automotive Group is made up of 18 dealership locations and 10 brands. We also offer two Quick Lane locations, Auto Express Tire & Rental, and Millsboro Automart. Our collision centers include Preston Autobody, Cambridge Autobody, Snow Hill Autobody, Preston Autobody of Wilmington, and Preston Autobody of Dover.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria