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Customer Service Associate

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Holiday Barn Pet Resorts

Posted 3 months ago

Full Time

Glen Allen, Virginia

In Person

Smart Summary

Responsibilities

The Customer Service Associate manages arrival and departure procedures for pets and their owners while scheduling boarding and grooming services. They serve as the primary face of the facility, ensuring positive relationships through professional face-to-face and phone interactions.

Qualifications

You are passionate about animals and possess strong communication skills, thriving in a fast-paced environment. You have availability to work weekends and holidays and can handle physical demands including lifting up to 50lbs.

Must Have Skills for ATS

Microsoft 365

Job Description

All communication will be via email. While we are excited to meet you, please keep our lobbies and phone lines clear for pet parents.


Do you love cats and dogs? Work with pets every day at our award-winning pet boarding, training, and daycare facility!


Holiday Barn Pet Resorts is seeking a full-time Customer Service Associate for our Glen Allen location. As the face of our pet boarding, daycare, and training facility, Customer Service Associates ensure positive relationships are developed and maintained with our furry guests and their owners! Customer Service Associates provide critical face-to-face interaction with pet owners and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, pick an appropriate pet grooming service, and schedule boarding stays.

Holiday Barn is a high-volume pet resort in Richmond, with the opportunity to discuss pet care with owners on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures for our guests, meet and greet our customers in a friendly and professional manner, work with customers during pick-up and drop-off, have the ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease. Customer Service Associates are an intuitive part of our "pack" and work within our company's values and brand experience.

PREFERRED REQUIREMENTS

  • A person who thrives on interacting with people, dogs, cats, and other animals.
  • Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial.
  • Flexibility - we are a pet boarding business; candidates must have open availability and be ready to work weekends and major holidays.
  • Ability to use Microsoft 365.
  • Strong communication skills.

This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc.

Holiday Barn is a drug free workplace.
Holiday Barn is an equal opportunity employer.

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Holiday Barn Pet Resorts

Holiday Barn Pet Resorts creates joy in the lives of pets and their families! We offer Dog Vacations, Cat Vacations, Dog Day Camp, Grooming, and Dog Training. At Holiday Barn, we know that a well-trained and friendly pack is our strongest asset. But it sure helps to have two of the most well-designed pet resort facilities in the country! In fact, many pet care organizations have used Holiday Barn as a model and inspiration for the construction of their facilities. Dog Day Camp is an action-packed daycare program that keeps your dog busy and happy all day. You can pursue your career and other activities without feeling guilty about leaving your dog home alone. Your dog will love our state-of-the-art facilities and our well-trained, professional, and friendly staff. When you select Camp Holiday Barn’s doggie day care for your daycare needs, you can take advantage of all our unique services like our spa and training programs. We are prepared to become your partner in raising a happy and healthy dog. We believe that training maximizes the wonderful relationship that we have with our dogs. Our professional certified dog trainers will skillfully and compassionately help you reach all your dog training goals.
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