Back Office Certified Medical Assistant

Job Summary

Provides general medical care under the direction of a licensed provider to patients in an outpatient clinic setting. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

Obtain patient vitals, medical history, and reason for visit, and prepare the patient for a physical exam

Explain prescribed procedures and treatments to patients

Administer oral medications and injections

EKG and ortho-glass splinting system

Ensure all ordered tests are performed accurately and in a timely manner

Administer prescribed medications and treatments in accordance with the approved procedure

Draw blood and preparation labs for reference lab processing and/or in-house processing

Perform laboratory tests, lab-quality controls, and equipment maintenance according to written instructions

Respond to all lab messages and call back requests

Perform all drug screening procedures in accordance with established rules and regulations

Ensure patient immunizations are well documented and administered in accordance with the approved procedure

Conduct physician referrals as well as service pre-certifications on an as-needed basis

Prepare exam rooms; sterilize instruments, equipment, and supplies for procedures

Maintain complete and accurate documentation

Other duties and responsibilities as assigned

Ability to help cover front CMA duties if needed

Cross training in Radiology (limited X-Ray and front desk operations)

Qualifications

Certified Medical Assistant (CMA) credential required.

High school diploma or equivalent; additional medical office training preferred.

Previous experience in urgent care, primary care, or fast-paced healthcare environment preferred.

Proficient in electronic health records (EHR) and Microsoft Office Suite.

Strong interpersonal and communication skills with a patient-focused attitude.

Ability to multitask, prioritize, and work efficiently under pressure.