As the Clerical Assistant 2 you will need to think creatively and be comfortable delivering quality customer service on all financial aid inquiries. You will be an active member of the Financial Aid team and will work closely with the Director of Financial Aid to ensure that all adhering regulations and policies for the department are consistently completed. You will thrive in this role if you like combining your administrative experience and pivoting skills while completing various financial aid office processes. To be successful in this role, you must have a strong attention to detail, be an analytical thinker and have outstanding customer service skills.  
 
Your normal hours will be Monday to Friday 8:00 AM to 4:30 PM. You may have to flex your schedule from time to time based on the needs of the business to be a true Clerical Assistant 2.  When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU operations humming. 

What Will I Do At ESU? (AKA Essential Duties)

• Provide excellent customer service to students, parents, faculty, staff, and other ESU stakeholders in all matters pertaining to the Office of Financial Aid. 
  

• Reads, understands, and follows policies and procedures in accordance with U.S. Department of Education, FERPA and state and university regulations.  

• Assists with Financial Aid daily office processing and operations including auditing, re-review, data entry of student information, updating current student files, and presenting problematic student files as requested by Financial Aid Officer.  

• Ensures the printing, assembling, and mailing out of all award letter packets for distribution to potential new ESU students including new freshmen and transfers.  

• Assist students with completion of Free Application of Federal Student Aid (FAFSA), Loan requirements, and verification documents.  
  

• Assist the financial aid staff with clerical aspects of administration of federal satisfactory academic progress for the university, administration of federal aid awarding such as Pell Grant, Direct Loans, and Federal Work-study. 

• Troubleshooting financial aid issues and communication for students, parents, advisors and staff.  

What We're Looking For (AKA Qualifications) 

• 1+ year of clerical experience or combination of training and experience. This includes six months as a Clerical Assistant I, and/or completion of a high school credential.  
  

• 1+ year of strong analytical, organizational, and administrative work experience is required.  
  

• Previous experience in a higher education work environment is preferred, with an emphasis in the financial aid department.  
  

• 1+ year of previous customer service work experience is preferred.  
  

• Ability to remain calm and patient when explaining complex financial aid topics to customers is required.  
  

• High degree of attention to detail with the ability to analyze data, prepare and present appropriate material, compile reports and meet strict deadlines. 

• Able to read, write, and comprehend English; able to follow verbal instructions. 

• Experience with Word, Excel, Teams required. 

What We Offer 

• Outstanding benefits package including benefits such as medical from date of hire, retirement contributions, employee wellness program, and paid leave 

• Salary: $36,108 annually 

• Living by the Warrior Code: 

• Accountable for One's Actions 

• Committed to Self-Growth 

• Willing to Sacrifice for the Greater Good 

• Positive, Honest, and Loyal 

• Respectful of the Environment and Community 

• Dedicated to Empowering Others 

"Employment Eligibility & University Commitment"
Must be at least 18 years old and be able to read and write English. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm