Benefits:

Dental insurance
Health insurance
Paid time off

Benefits/Perks

Process/systems training.
Paid time off.
Paid Holidays.
Family culture.
Medical Insurance.
Dental Insurance.

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.

Job Summary

Window World Service Coordinator and Order Processor will work with existing customers to address any warranty issues that they might have. Day-to-day, this person will manage inbound/outbound calls and work within a customer relations management tool (CRM) to record service requests, schedule appointments and record customer data. The Service Coordinator will also troubleshoot product and service issues across departments by clarifying and documenting product issues, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. The Service Coordinator must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products and service policies.
Order replacement parts for warranty services.
Schedule service appointments and product installations with both customers and Window World team.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Accurately update customer account and records in the CRM.
Follow standard operating procedures.
Prepare customer service call reports for management.
Maintain a well-organized and professional workspace.
Provide assistance with training and orientation for other team members as assigned.

Window World® is America's Exterior Remodeler, offering quality windows, doors, siding, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.” Window World has sold over 20,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being awarded the ENERGY STAR®, our windows, siding, and Therma-Tru doors have all earned the Good Housekeeping Seal, an accreditation reserved only for products rigorously tested by the Good Housekeeping Research Institute and verified as trustworthy. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation. Additionally, through our charitable foundation, Window World Cares®, the Window World Family provides funding for St. Jude Children’s Research Hospital®. Since its inception in 2008, Window World Cares has raised over $12 million for St. Jude. Window World, Inc. also supports the Veterans Airlift Command, a nonprofit organization that facilitates free air transportation to wounded veterans and their families. To date, Window World has sponsored over 115 missions throughout the U.S., surpassing more than $2.5 million in donations and in-kind contributions. Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to learn more about our products, careers, and franchise opportunities at WindowWorld.com.

Service Coordinator

Service Coordinator

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