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Customer Service Representative

T

The Glass Guru of Charleston

Posted 3 months ago

Full Time

Charleston, South Carolina

In Person

Smart Summary

Responsibilities

The representative manages inbound and outbound customer communications, including phone calls, emails, and showroom greetings. They are also responsible for scheduling appointments, quoting products, and coordinating with installation technicians and vendors.

Qualifications

You have a high school diploma or equivalent and can pass a background check and drug test. You will be responsible for handling customer inquiries via phone and email, scheduling appointments, and troubleshooting issues.

Must Have Skills for ATS

Microsoft Office

Excel

Word

Job Description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Paid time off
  • Health insurance
Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:

  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy
Qualifications & Educational Requirements:

  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test
Preferred Skills:

  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

T

The Glass Guru of Charleston

We are the neighborhood glass shop you can rely on. If you are in Charleston, SC, The Glass Guru is your one-stop solution and the best local source for glass repair and replacement glass, mirrors, showers, windows, doors, tabletops, shelves, screens, and more. Do you have foggy dual-pane windows with condensation or residue between the panes? Our proven foggy window repair and prevention process can fix this problem at a fraction of the cost. As a full-service glass company, we also install the highest quality, name-brand replacement glass products at great prices. Our certified technicians also provide a number of niche specialty services that you won’t find offered by most other glass shops near Charleston, SC. Above all else, we pride ourselves on offering the best possible customer service in a timely manner. Whether you are a homeowner, business owner, or both, we are nearby and ready to help. Our team of Gurus serves Charleston SC and the surrounding area. We look forward to assisting you with all of your glass, mirror, shower, window, door, and screen needs.
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