Why Work for Us?
Partners In Care (PIC) is an independent 501(c)(3) nonprofit organization and the largest, oldest provider of home health, palliative care, and hospice services in Central Oregon. Serving Deschutes, Crook, and Jefferson counties, our dedicated team of over 200 employees and 200 volunteers delivers compassionate, patient-centered care across a 10,000-square-mile area. Additionally, Hospice House in Bend, Oregon, is a specialty hospital for inpatient hospice care, creating an oasis of tranquility and comfort for patients and their families. We prioritize excellence, empathy, and collaboration, fostering a culture of kindness, respect, and learning while valuing diversity and the well-being of our employees, volunteers, patients, and families. Compensation: $22.61-36.13 per hour, based on experience.
Status: Full Time (hourly, non-exempt) 40 hours per week.
Hours: 8:00 AM to 5:00 PM, Monday-Friday. Work outside of these hours/days may be required.
Benefits:

We offer two medical, dental, and vision plans. Insurance starts on the 1st of the month following the hire date!
Generous Paid time off.
$25,000 life insurance policy.
Short and long-term disability.
403b retirement savings with employer match, no vesting required!
Employee Assistance Program
Voluntary benefits: Legal Shield, AFLAC & MASA Transportation.

Summary/Objective: The Patient Resource Navigator is a member of the hospice interdisciplinary team providing resources and support to their families and the social worker team. This position provides nonclinical case management and community resource navigation. Makes referrals to appropriate community services as needed, interacts with administration, volunteer department, field clinicians and supervisors, outreach team, volunteers, physicians, community agencies, and the public. The Patient Resource Navigator assists in identifying the psychosocial needs of hospice patients and families.

Essential Functions:

Establishes and maintains positive working relationships with current and potential patients and referral sources.
Acts as a liaison between the patient, family/caregivers, clinical team, and providers in coordinating care as guided and directed by the interdisciplinary team.
Serves as a resource for patients and/or their families to educate them about various services and programs.
Accurately documents all care and information in the electronic medical record.
Effectively collaborates with all interdisciplinary team members, including the family and support systems.
Advocate for patients, interacting positively with various community and healthcare representatives.
Coordinates an array of services designed to support patients, including but not limited to caregiving, housing, transportation, and meals.
Addresses barriers to care, coordinates with outside resources and collaborates with the interdisciplinary team to meet the goals of care for the patient.
Provides services to patients and families, both face-to-face and telephone, based on needs and changes in the patient’s health status.
Prepares for, attends, and facilitates bi-weekly Hospice Interdisciplinary Team (IDT) meetings.
Supports bereavement department with administrative tasks.
Complies with all applicable laws, regulations, policies and procedures.
Regularly drives between PIC offices, patient locations, and community partners.
Adheres to the PIC mission and values. Supports the organization.

Work Environment:

May be exposed to infections and contagious diseases. Contact with patients under wide variety of circumstances.
May be exposed to/occasionally exposed to patient elements. Subject to varying and unpredictable situations.
Handles emergency or crisis situations.
OSHA exposure category 1: Position includes tasks that involve exposure to blood, body fluids, tissues.
Required Personal Protective Equipment as conditions warrant: Gloves, gown, mask, mask with shield, goggles, shoe covers, bouffant cap.

Required Skills & Qualifications:

Must possess a high school diploma or equivalent.
Bachelor’s degree or equivalent experience.
One year of home health/ hospice care experience preferred.
Demonstrates excellent observation, verbal, and written communication skills.
Case management experience preferred.
Knowledge and understanding of support resources in Central Oregon preferred.
Experience/understanding of psychosocial issues related to illness and end-of-life care.
Ability to work independently and collaboratively within an interdisciplinary team.
Compassion, empathy, and dedication to patient care.
Ability to pass a background test, drug screen, and TB test.
Current automobile insurance, a valid Oregon driver’s license, and reliable transportation are required for those working in the field.

Partners In Care is unique among home health and hospice service providers as an independent 501(c)3 nonprofit, managed and operated by executives and medical professionals who live in Central Oregon. The organization is guided by a board of directors with strong connections in the community. As the largest provider of home health and hospice services in Central Oregon, and one of the largest in Oregon, we provide care to communities throughout Deschutes, Crook, and Jefferson counties. Our largely mobile workforce of over 200 employees serves patients and their families in a 10,000 square mile area. About 150 local volunteers work with Partners in Care in fundraising, resource coordination, and other areas of community support. As the name Partners in Care suggests, our multi-disciplinary team not only serves patients and families, but it’s also a valuable partner with other community resources and organizations, coordinating care and meeting a broad spectrum of needs for many population segments. Our services go well beyond a traditional hospice and home health organization. Our commitment is to the full spectrum of care at all stages and ages. We support advanced illness and recovery, to end-of-life care at home and at the Hospice House, and grief support for loved ones following a death. Our non-medical Transitions program helps fill the gaps for people who are medically fragile and need a helping hand or watchful eye. Patients who choose Partners in Care have continual support by an expert and devoted medical team that is the region's most well-respected, referred hospice organization. Our whole-person approach and life affirming philosophy of care guides patients and their families with unparalleled support and medical choices that ensure they get the best care for their unique situation. More hospice patients are referred to Partners in Care than any other hospice service in the area.

Patient Resource Navigator

Patient Resource Navigator

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