Retail Sales Associate / Customer Service

Elements Massage

Posted 3 months ago

Full Time

, Washington

In Person

Smart Summary

Responsibilities

Follow a proven sales process to sell wellness programs and build long-term customer loyalty. Provide high-quality customer service by listening to clients and resolving criticisms effectively.

Qualifications

You have prior retail sales experience, with a preference for selling memberships or services in-person. You are adept at listening to clients and turning feedback into exceptional customer service experiences. Familiarity with modern office tools for scheduling and payments is also expected.

Must Have Skills for ATS

Sales Process

Customer Service

Scheduling Software

Payment Processing Software

Job Description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! 

Retail Sales Associates enjoy the following perks:

  • Pay $18 - $20 per hour depending on experience
  • Bonuses based on monthly conversion numbers
  • Medical insurance
  • Paid vacation
  • 401(k) with up to 4% employer match
  • A complimentary monthly massage at the studio
  • A complimentary monthly float at our participating location
  • Our team members have opportunities to earn up to $850+ in additional monthly bonuses.

Here's what we are looking for:

  • Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
  • The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
  • The right candidate can turn every incident of client criticism to a story of great customer service. Qualifications:
  • Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
  • Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
  • Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
  • Driven to create the best work environment for the employees and the best experiences for the client.

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.

Elements Massage

Founded by a massage therapist, Elements Massage™ provides handcrafted, personalized, and therapeutic massage. Different than the day-spa experience, Elements Massage™ serves clients who value massage as a way to boost immunity, ease muscle aches, minimize stress, encourage sound sleep, and alleviate issues stemming from injuries, illnesses, or stress. Elements Massage™ affordable membership model helps clients prioritize a service that greatly aids in living a healthy lifestyle. At Elements Massage, we are proud to be an organization that reflects the diversity of our communities. We embrace our differences and continually strive to be better because of them.
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