Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.

In this role, you’ll serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You’ll play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025! 

Clinic Address:King402 West King StreetKing, North Carolina 27021

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

Competitive compensation with ability to earn performance-based incentives
Professional development through strategic internal platforms
Opportunity for career progression with a nationwide physical therapy practice
Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
Reimbursement for endurance race entry fees

Your Responsibilities as a Patient Access Coordinator

Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
Assist with clinic operations, special projects, and provide coverage support as needed.

Required Skills & Abilities

Strong communication and customer service skills.
Ability to multitask and prioritize effectively in a busy clinic environment.
High level of accuracy and attention to detail.
Ability to collect payments and discuss financial responsibility confidently.
Proficiency in Microsoft Office and comfort using multiple software systems.
Professional, empathetic, and patient-centered approach.
Ability to follow workflows, protocols, and compliance requirements.
Strong problem-solving and conflict-resolution skills.
Ability to work independently and as part of a team.

Qualifications

At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).

1–2 years of customer service or healthcare front office experience preferred.
Experience using EMR systems and scheduling platforms strongly preferred.
Must meet all compliance, background check, and onboarding requirements.

Schedule

Full Time: Mon-Fri (schedule varies)

Compensation

Pay Range: $16-$19/hr
(Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. 

Let’s go further together and transform care. Join the #PTSLife today! 

To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

PT Solutions starts with a true love of therapy and fuses that passion with science and training to create an unmatched standard of care for patients. We love our work, and that enthusiasm is evident in all we do, both in the clinic and in the community. With acute care, inpatient rehab, and outpatient clinics across the country, we work in partnership with our patients and are committed to keeping them in motion throughout all phases of injury and healing. That dedication creates authentic connections with patients and makes PT Solutions the best place to redefine recovery. We believe that grounding treatment methodologies in evidence-based research results in the most effective, progressive care for patients. We put science first and use our research to innovate and lead the healthcare industry. Because teaching is in our DNA, we bring that research into the classroom, producing the best practitioners in the business through our top-notch residency and continuing education program. We believe physical, occupational, and speech therapy has a significant place in healthcare, and we want to lead its significance by elevating patient treatment standards and therapist training programs. Patients know the treatment they receive in any PT Solutions location nationwide will meet the absolute highest standard of care. Our dedication to working with the best tools and the best attitude to achieve the best results unites therapists and patients in a shared goal: pain-free living.

Patient Access Coordinator

Patient Access Coordinator

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