Customer Experience Journey Advisor
H
Hopesglobalgetaways
H
Customer Experience Journey Advisor
Hopesglobalgetaways
Posted 3 months ago
Full Time
Sheridan, Wyoming
Fully Remote
Smart Summary
Responsibilities
The role involves assisting clients with planning vacations, cruises, and customized travel experiences while managing bookings and itineraries. The advisor will communicate via phone and email to provide recommendations and handle customer service inquiries.
Qualifications
You have strong communication and organizational skills, with the ability to manage multiple tasks efficiently in a remote environment. You are comfortable using computers and online systems and possess reliable internet access to assist clients with travel planning and coordination.
Must Have Skills for ATS
travel planning
reservation assistance
customer care
reservations
customer service
record keeping
Job Description
About the Position
We are currently expanding our remote operations team and seeking individuals who enjoy assisting others, staying organized, and delivering exceptional client support. As a Customer Experience Journey Advisor, you will help clients through various stages of the travel planning process, including trip coordination, reservation assistance, and general customer care.
This role is ideal for individuals who are dependable, adaptable, and comfortable handling responsibilities in a remote work environment. Previous industry experience is not required, as full training and ongoing support are available.
Key Responsibilities
- Support clients with planning vacations, cruises, resort stays, and customized travel experiences
- Research travel options, pricing, accommodations, and transportation using company-approved platforms
- Review itineraries and booking details to ensure information is accurate and complete
- Provide professional assistance and recommendations based on client requests, preferences, and travel goals
- Communicate with clients through phone, email, and digital messaging systems
- Assist with booking modifications, schedule changes, and customer service inquiries
- Maintain organized records, client profiles, and travel documentation
- Attend virtual training sessions and team collaboration meetings
What We Offer
- Remote work opportunity
- Flexible scheduling structure
- Training resources and onboarding guidance
- Access to travel-related perks, discounts, and incentive opportunities
- Encouraging and team-oriented environment
- Opportunities for ongoing professional development
Qualifications
- Strong written and verbal communication abilities
- Good organizational skills and attention to detail
- Comfortable using computers, online systems, and communication tools
- Reliable internet access required
- Ability to work independently and manage multiple tasks efficiently
- Must be at least 18 years old
- Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain
H
Hopesglobalgetaways
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria