Front Desk Associate
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Fairfield Parsippany LLC
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Front Desk Associate
Fairfield Parsippany LLC
Posted 3 months ago
Full Time
Parsippany-Troy Hills, New Jersey
In Person
Smart Summary
Responsibilities
The Front Desk Associate is responsible for greeting guests, managing check-ins and check-outs, and handling reservations. They also coordinate with housekeeping and maintenance to ensure guest satisfaction and maintain front desk organization.
Qualifications
You have previous hotel or customer service experience, ideally with hotel PMS systems. You possess strong communication and multitasking skills, a positive attitude, and the ability to work flexible schedules, including weekends and holidays.
Must Have Skills for ATS
hotel PMS systems
Marriott brand standards
Job Description
- Employee discounts
- Health insurance
- Paid time off
Fairfield Inn & Suites Parsippany by Marriott is looking for a friendly, energetic, and customer-focused Front Desk Agent to join our team. The ideal candidate will provide exceptional guest service, ensure smooth front desk operations, and create a welcoming experience for all guests.
Responsibilities:
- Greet and welcome guests with professionalism and hospitality
- Handle guest check-ins and check-outs efficiently
- Answer phone calls, respond to guest inquiries, and assist with reservations
- Process payments and maintain accurate records
- Address guest concerns and resolve issues in a timely manner
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain cleanliness and organization of the front desk area
- Follow Marriott brand standards and hotel policies
- Previous hotel or customer service experience preferred
- Experience with hotel PMS systems is a plus
- Strong communication and multitasking skills
- Ability to work flexible schedules, including weekends and holidays
- Positive attitude and team-oriented mindset
- Professional appearance and customer-focused personality
- Competitive pay
- Marriott hotel discounts
- Growth opportunities within the company
- Supportive and friendly work environment
Apply today!
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Fairfield Parsippany LLC
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