The Automotive Cashier / BDC Representative is responsible for delivering exceptional customer service by handling cashier transactions, answering inbound calls, scheduling appointments, and supporting dealership sales and service operations. This role serves as a key point of contact for customers and helps drive dealership traffic through effective communication and appointment coordination.

Essential Duties and Responsibilities

Cashier Responsibilities

•  
• Process customer payments accurately via cash, check, credit card, or financing methods.
• Issue receipts, refunds, and change when applicable.
• Reconcile and balance cash drawer daily.
• Close repair orders and service invoices.
• Maintain accurate accounting and transaction records.
• Assist customers with billing questions and payment inquiries.
• Ensure all transactions comply with dealership policies and procedures.

BDC Responsibilities

• Answer inbound phone calls professionally and promptly.
• Schedule and confirm service appointments.
• Make outbound follow-up calls to customers regarding appointments, missed appointments, declined services, and marketing campaigns.
• Maintain accurate customer records in CRM systems.
• Coordinate customer communication between sales, service advisors, and management teams.
• Follow dealership scripts and processes to maximize appointment show rates.
• Monitor lead activity and ensure timely follow-up.
• Promote dealership products, services, specials, and customer retention programs.

Customer Service Expectations

• Provide a professional, friendly, and positive customer experience at all times.
• Handle customer concerns with patience and professionalism.
• Maintain confidentiality of customer and dealership information.
• Build strong customer relationships to encourage repeat business and referrals.