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Guest Service Assistant

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The Salvation Army Eastern Territory

Posted 3 months ago

Full Time

Lexington, Kentucky

In Person

Smart Summary

Responsibilities

The role involves greeting clients, conducting facility tours, and ensuring a secure environment by monitoring residents and visitors. Responsibilities also include maintaining cleanliness, recording headcounts, and documenting shift events in a logbook.

Qualifications

You will be responsible for greeting residents and visitors in a kind and friendly manner, ensuring policies and procedures are followed to maintain a secure environment. You will also be responsible for maintaining the cleanliness of the facility, monitoring residents and visitors, and assisting with daily operational tasks.

Must Have Skills for ATS

Logbook

Head count

Job Description

Overview

FUNCTION:

To work in cooperation with the other staff members to assist our lodge residents in understanding and following policies and procedures to ensure the provision of a secure environment for them and our staff.

JOB LOCATION:

Fayette County

736 W. Main Street

Lexington, KY 40508

Job Types: Full-time (1-Wednesday- Sunday 3pm-11pm), Part-time (Friday, Saturday, & Sunday, 1-1st and 1-2nd shift)

Pay: From $13.00 per hour

Work Location: In person

Responsibilities

DUTIES

  • Greet everyone entering the facility in a kind, friendly manner.
  • Upon checking in a client, give them a tour of the building
  • Read logbook upon going on duty
  • Referring questions regarding admission to the Director of Guest Services
  • Have working knowledge of Employee Procedure Manual and Residential Policy Manual
  • Circulate throughout the building and grounds every 45 minutes, making sure that rules are followed and security maintained
  • Record a head count at least 3 times per shift
  • Keep all assigned statistics up to date
  • Responsible for the cleanliness of the facility as instructed by the Director of Guest Services
  • Check on diners at each meal and monitor dining room during mealtimes, making any necessary announcements, etc.
  • Make entries in the logbook of pertinent events or information from your shift
  • Keep the hallways clear of loitering residents
  • Maintain security of lodge by monitoring the comings and goings of visitors, making sure VISITOR badges are worn and others entering area have signed in and have appropriate ID or badge
  • Responsible for covering for co-workers during absences
  • Provide other services as required for the efficient functioning of The Salvation Army

The Salvation Army’s Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christand to meet human needs in His name without discrimination.

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The Salvation Army Eastern Territory

Every year, The Salvation Army helps more than 27 million people in nearly every ZIP code in America overcome poverty, addiction, and economic hardships through a wide range of social services. By providing food for the hungry, emergency relief for disaster survivors, rehabilitation for those suffering from substance abuse, and clothing and shelter for people in need, The Salvation Army is doing the most good at our more than 6,400 centers of operation around the country. In 2024, Forbes ranked The Salvation Army 6th in its list of America’s Top 100 Charities. And in 2021, The Chronicle of Philanthropy ranked The Salvation Army 2nd on its list of “America’s Favorite Charities.”
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